IT Support Technician II (Firewall / Network)

RDE Technologies is a growing managed services provider supporting roughly 250 clients across the New York metro area. We are hiring a Tier 2.5 Support Technician who can work independently, resolve escalations, and own network and endpoint work end to end. This is a hands-on role for someone who wants to reduce fires, not just react to them.

What You Will Do

• Install, configure, and troubleshoot firewalls (SonicWall, Fortinet, or similar)
• Image, deploy, and maintain desktops and laptops
• Handle Tier 2 and Tier 2.5 escalations across Windows environments
• Troubleshoot networking issues (VLANs, switching, DNS, DHCP, VPN)
• Support Microsoft 365, Active Directory, and endpoint management tools
• Document work cleanly in our PSA and documentation systems
• Mentor Tier 1 technicians and escalate to senior engineers when needed

What We Are Looking For

• 4 to 7 years of hands-on IT support experience, ideally in an MSP
• Proven ability to stand up a firewall from scratch, not just follow a runbook
• Strong Windows troubleshooting and endpoint deployment skills
• Working knowledge of networking fundamentals
• Clear written documentation habits
• Reliable, self-directed, and comfortable owning problems to resolution

Nice to Have

• CompTIA Network+, Security+, or vendor firewall certifications
• Experience with ConnectWise, 3CX, or ScreenConnect
• Client-facing communication experience

Compensation and Benefits

• Base salary of $72,000 to $80,000, depending on experience
• Medical coverage (50% employer-paid premium)
• 401(k)
• Paid time off
• Clear growth path toward senior engineering roles

Pay: $72,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person