Director, Design Management – Amenity & Hospitality Design

Job Description Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries.

GREWE’s purpose is to provide the world’s best workplace experience at a competitive cost, for every colleague, at every site, every day.

The GREWE Property Development team is responsible for delivering a new global headquarters from concept to completion. They lead the full lifecycle of the project—overseeing design, coordinating construction, managing stakeholders, and ensuring the building is fully prepared for operations. This team is responsible for ensuring the headquarters is delivered on time, within budget, and aligned with organizational goals and future workplace needs.

Responsibilities Director, Design Management – Amenity & Hospitality Design This role will operate in close partnership with the Project Engineering & Design Director (Design Integration Lead), who serves as the overall integrator of the design intent, design governance, quality assurance, and cross-project design integration.

Create Hospitality-Inspired Experiences That Differentiate American Express

The Director, Amenity & Hospitality Design will be responsible for creating the spaces that transform a workplace into a destination.

This leader will oversee the vision, design, and execution of all employee-facing amenities, shared destinations, hospitality environments, and experience-driven spaces throughout the headquarters program.

Translating colleague experience, hospitality, and amenity strategy into distinctive destination spaces that strengthen culture, foster connection, and create compelling reasons for colleagues to choose the workplace. From wellness facilities and food experiences to event venues and social destinations, this role will create environments that foster connection, wellbeing, culture, engagement, and a sense of belonging.

The successful candidate will bring a hospitality mindset to the workplace, applying principles from leading hospitality, lifestyle, wellness, and service environments to elevate the colleague experience.

Responsibilities Include

The Design Management Director serves as the owner’s lead representative responsible for integrating architecture, engineering, workplace strategy, digital enablement, cost, schedule, risk, and construction delivery to ensure the project achieves its business, operational, and design objectives.

• Partner with the Design Integration Lead to integrate hospitality, wellness, food service, conference, event, and destination spaces into a unified headquarters experience.
• Ensure amenity and hospitality environments reinforce the overall project design vision and complement workplace, architectural, and public realm experiences.
• Collaborate with the Design Integration Lead to establish hospitality-inspired design standards, quality benchmarks, and user experience expectations across all amenity environments.
• Translate business, amenity, operational, and brand requirements into deliverable design solutions.
• Ensure alignment between executive vision, user needs, and project delivery objectives.
• Lead all architectural and interior design activities across concept, schematic design, design development, and construction documentation.
• Oversee amenity, hospitality, conference, wellness environments.
• Maintain design quality and design intent throughout construction and commissioning.
• Coordinate all engineering disciplines including Structural, Mechanical, Electrical, Plumbing, Fire Protection, Vertical Transportation, Acoustics, Security, Technology, and Specialty Systems.
• Ensure all engineering systems are fully integrated and coordinated.
• Lead design reviews, clash detection, constructability reviews, and technical risk assessments.
• Manage engineering scope, design changes, and technical decision-making processes.
• Integrate Digital and Smart Building requirements into the design process.
• Coordinate building technology, workplace technology, AV, IoT, workplace experience platforms, and smart building infrastructure.
• Support implementation of BIM, digital twins, data integration strategies, smart building platforms, and operational readiness re…