Senior Executive Assistant & Operations Coordinator

Senior Executive Assistant & Operations Coordinator to

Tiziano Sguerso

**Remote Flexible Part-Time Position (Approx. 20–25+ Hours per Week)**

This is not a traditional Executive Assistant role.

We’re looking for someone exceptional.

Someone who thrives in a fast-paced environment, takes ownership, thinks ahead, creates order from complexity and genuinely enjoys helping a visionary leader perform at his highest level.

If you’re looking for a quiet administrative role, this probably isn’t for you.

About Tiziano Sguerso

Tiziano Sguerso is an internationally recognised systemic practitioner, educator and facilitator whose work has transformed the lives of thousands of people worldwide through his unique approach to Systemic Therapy and Family Constellations.

As the organisation enters a new phase of international expansion and evolution, we are looking for someone who can grow with us long-term and become a trusted operational support to Tiziano and the team.

Someone who can understand the structure, embrace new challenges, adapt as the business evolves, and help ensure excellence as we continue expanding into new modalities and opportunities.

The Role

This role goes far beyond diary management.

You will become an important part of the operational structure behind Tiziano’s work, helping ensure projects move forward, communication flows smoothly, efficiently and directly, clients receive an exceptional experience and the business operates with excellence.

As you become familiar with Tiziano’s leadership style, priorities and standards, you will learn to anticipate needs, think several steps ahead and confidently take ownership of your responsibilities while executing his vision with excellence.

Flexible Working Style

This role requires flexibility, adaptability and a strong sense of responsibility.

Our work is driven by priorities and deadlines rather than a fixed daily routine. Some days may require more support, including occasional busy mornings or afternoons, while other periods may be quieter.

We value someone who can flow with the needs of the business, take initiative and help ensure important things are completed when they matter most.

Our busiest periods are generally earlier in the week, while Friday afternoons and Saturdays are typically quieter.

No two days are the same, and that’s exactly how you like it.

Key Responsibilities

• Executive calendar, scheduling and email management
• Coordinate meetings, workshops, online programs and international events
• Prepare agendas, meeting notes and ensure follow-up on action items
• Travel planning and itinerary management
• Deliver outstanding customer service and ensure every client interaction reflects professionalism, warmth and care
• Manage website content, online programs and customer-facing digital platforms (no coding required)
• Manage customer information, client journeys, digital assets and operational workflows
• Work confidently across platforms including Trello, Jira and other business systems
• Support improvements to systems, processes and the overall client experience
• Handle confidential information with professionalism and discretion

About You

You are highly organised, proactive and naturally think ahead.

You are highly coachable and understand that excellence comes from learning before leading. You enjoy understanding how Tiziano thinks, communicates and makes decisions, allowing you to anticipate his needs and execute with confidence, consistency and professionalism.

You don’t wait to be told every task. Once you understand the direction, priorities and standards, you confidently move things forward, solve problems independently and know when to seek guidance.

You notice.
You anticipate.
You take ownership.
You make things happen.

Ideally, you will have:

• 5+ years’ experience supporting senior executives or business leaders
• Outstanding organisational and communication skills
• Excellent written and verbal English & Italian
• Exceptional attention to detail
• Strong customer service skills and a genuine desire to create an outstanding client experience
• Confidence using Google Drive, CRM systems, website content management systems and business software
• Ability to learn new technology quickly
• High emotional intelligence, maturity and professionalism
• A growth mindset and openness to feedback
• An interest in personal development, human beha…