Senior Software Test Engineer-D365 CE

Career Area Technology, Digital and Data

Job Description Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Title: Senior Software Test Engineer - D365 CE

Management Level: Individual Contributor

Role Summary The Senior Software Testing Engineer is responsible for driving quality engineering strategy, leading automation initiatives, and ensuring high test coverage across Microsoft Dynamics 365 Customer Engagement (CE) applications. This role requires strong technical expertise in automation frameworks ( Leapwork , Playwright , Selenium), and the ability to collaborate closely with cross-functional teams to deliver high-quality, reliable CRM solutions.

What You Will Do Leadership & Strategy

• Define and implement the overall QA strategy aligning with CE product and organizational goals.
• Mentor and guide automation engineers; ensure best practices and skills development.
• Coordinate QA activities across CE modules such as Sales, Customer Service, Field Service, and Project Operations.
• Facilitate triage calls, team meetings, and cross-functional collaboration with business and IT stakeholders.

Automation Framework Ownership

• Design, develop, and maintain robust automation frameworks using Leapwork, Playwright, Selenium, and RestAssured (Java/Python preferred).
• Upgrade or optimize existing frameworks for reliability, maintainability, CI/CD compatibility, and container-based test execution.
• Enable tagging, modularization, and classification of failures to support large-scale execution across CE modules.

Test Planning & Execution

• Prepare, review, and maintain QA artifacts (test plans, cases, regression suites, reports).
• Ensure complete test coverage—functional, integration, API, end-to-end, performance, and mobile testing.
• Oversee defect triage, prioritization, and root cause analysis.
• Coordinate environment setup, test execution, and regression cycles across Dev/UAT/Prod releases.

Performance & Reliability Oversight

• Collaborate with performance engineers to define SLAs and gather non-functional requirements.
• Monitor bottlenecks, flakiness (
• Integrate performance regressions into CI/CD pipelines for timely detection of issues.

Continuous Integration / DevOps Coordination

• Enable development teams with regression test suites for shift-left validation of breaking changes.
• Implement and maintain CI/CD pipelines for automated test execution in Azure DevOps and GitHub.
• Support deployments, verification cycles, and parallel release testing across CE environments.

Reporting & Governance

• Track KPIs such as defect density, test coverage, execution reliability, and automation ROI.
• Prepare dashboards, quality reports, and provide regular updates to stakeholders.
• Manage risks, dependencies, and ensure timely delivery of quality outcomes.

What You Will Have Technical Expertise

• Strong expertise in automation tools: Leapwork, Playwright, Selenium WebDriver, RestAssured, Robot Framework.
• Programming skills: Java, JavaScript/TypeScript, Python.
• Frameworks: Page Object Model (POM), BDD (Cucumber).
• API testing: Postman, Swagger, RestAssured.
• CI/CD & DevOps: GitHub, Azure DevOps pipelines, release management.
• Performance tools awareness: JMeter, AppDynamics, Dynatrace, DataDog, CloudWatch.

Soft Skills & Competencies

• Strong ownership mindset and ability to lead testing across multiple CE projects.
• Excellent communication and stakeholder management.
• Proven ability to collaborate with cross-functional teams in Agile and hybrid environments.
• Ability to analyze complex issues, propose solutions, and drive continuous improvement.

Considerations for Top Candidates

• Hands-on experience with Dynamics 365 CE modules (Sales, Customer Service, Field Service, Project Operations).
• Advanced debugging and troubleshooting skills for CRM test automation.
• Experience building automated test scripts using Leapwork and Playwright for CE customizations, in…