Senior Software Engineer-D365 CE

Career Area Technology, Digital and Data

Job Description Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Title: Senior Software Developer - D365 CE

Management Level: Individual Contributor

Job Summary Caterpillar is seeking a Senior Developer with strong technical expertise in Microsoft Dynamics 365 Customer Engagement (CE/CRM), specifically in Sales, Marketing, Customer Service, Project Operations and Field Service modules. The ideal candidate will design, develop, and implement scalable solutions, ensuring seamless integrations, optimized performance, and upgrade‑safe customizations. This role requires deep technical proficiency in Power Platform, CE extensions, and integration frameworks, with a focus on delivering business value through hands‑on development and automation.

What You Will Do Technical Delivery & Development

• Develop and customize Dynamics 365 CE applications (Sales, Customer Service, Project Operations, Field Service) using C#, JavaScript, TypeScript, and Power Platform tools.
• Build plug‑ins, workflows, Power Automate flows, and custom components to extend CE functionality.
• Ensure adherence to Microsoft best practices, extensibility framework, and upgrade‑safe customizations.
• Optimize CE solutions for performance, scalability, and maintainability.

Integration Engineering

• Design and implement integrations between CE and external systems using:

• OData / Web APIs
• REST / SOAP services

• Azure Logic Apps, Service Bus, Data Factory

• Configure and manage Dual Write for seamless integration with Dynamics 365 F&O.
• Troubleshoot and optimize integration performance across Sales, Customer Service, Project Operations, Field Service

Data Management, Security & Compliance

• Support data migration strategies using Data Export Service, KingswaySoft, or DMF connectors.
• Configure security roles, privileges, and field‑level security to ensure compliance.
• Implement auditing, logging, and monitoring for CE applications.

DevOps & Environment Management

• Manage version control and code merges using GitHub repositories.
• Implement CI/CD pipelines in Azure DevOps for CE solutions.
• Oversee build, release, and deployment activities across Dev/UAT/Prod environments.

Automation & AI Solutions

• Develop automation workflows using Power Automate and Copilot Studio.
• Leverage AI Builder for intelligent document processing, sentiment analysis, and predictive insights.
• Create reusable templates, frameworks, and accelerators for CE solution delivery.

Collaboration & Communication

• Work closely with functional consultants, business analysts, and project teams to translate requirements into technical solutions.
• Participate in workshops, demos, and technical discussions with Sales and Field Service stakeholders.
• Provide technical guidance to peers and contribute to delivery excellence.

What You Will Have Technical Expertise

• Strong hands‑on experience with Dynamics 365 CE modules (Sales, Customer Service, Project Operations, Field Service).
• Proficiency in plug‑in development, workflows, Power Automate, and custom UI components.
• Skilled in JavaScript/TypeScript, C#, and Power Platform (Power Apps, Power BI, Power Pages).
• Knowledge of CE data model, entities, and security framework.

Tools & Frameworks

• Experience with Azure services (Logic Apps, Service Bus, Functions, API Management).
• Skilled in integration frameworks and ETL tools for CE data migration.
• Proficiency in GitHub, Azure DevOps pipelines, and environment management.

Considerations for Top Candidates

• Plug‑in Development Mastery – Advanced ability to design and implement custom plug‑ins in C# for complex business logic across Sales and Field Service.
• JavaScript/TypeScript Expertise – Skilled in customizing CE forms, ribbons, and UI components using modern scripting frameworks.
• Field Service Technical Depth – Strong knowledge of resource scheduling, work orders, service tasks…