Web and Email Content Specialist

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Inquiries Regarding Application Status
Due to the high volume of applications we receive, we cannot respond to inquiries regarding the status of submitted applications. Applicants selected for interviews will be contacted using the email and/or phone information provided in the online application.

Location:

Claremont, CA

Job Posting Title:

Web and Email Content Specialist

Job Details and Requirement:

Department: Communications

Supervisor: Director of Digital Platforms and Strategy

Last Updated: 4/17/2026

GENERAL DESCRIPTION

The Web & Email Content Specialist oversees the development, execution, and quality control of Pitzer College’s website and email communications. This role ensures that content across web and email platforms is accurate, accessible, on-brand, and optimized for engagement.

Working within the Digital & Engagement team, this position focuses on the technical and operational aspects of content delivery—managing the College’s content management system (CMS), building and approving email communications, and ensuring seamless integration with institutional systems such as Slate (Admissions) and Raiser’s Edge NXT (Advancement).

The Specialist partners closely with the Editorial team for content development and copyediting, while collaborating with campus partners to prepare, review, and approve communications. This role also provides training and support to campus users in web and email tools, ensuring consistent, high-quality output across the College.

ESSENTIAL FUNCTIONS

• Develop, edit, and maintain content across the College website using Drupal or a comparable CMS.
• Build, test, and deploy email communications using Emma (or comparable platform), ensuring quality, accessibility, and brand alignment.
• Export and adapt email HTML for use in platforms such as Slate and Raiser’s Edge NXT.
• Serve as the primary reviewer and approver for campus email communications, ensuring adherence to brand, accessibility, and content standards.
• Train and support campus partners in building emails and updating web content using established tools and templates.
• Collaborate with the Editorial team to ensure content is accurate, well-written, and aligned with institutional messaging.
• Coordinate with campus partners to gather, review, and finalize content for web and email communications.
• Ensure all web and email content follows SEO, accessibility (WCAG), and usability best practices.
• Monitor performance of web and email content (e.g., open rates, click-through rates, page engagement) and provide insights for optimization.
• Troubleshoot issues related to CMS, email platforms, and integrations in partnership with ITS and external vendors.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.

• Strong writing and editing skills for web and email communications.
• Proficiency with CMS platforms (Drupal strongly preferred).
• Experience with email marketing platforms (Emma preferred; Slate and/or Raiser’s Edge NXT a plus).
• Working knowledge of HTML/CSS for email formatting and platform integrations.
• Understanding of email best practices, deliverability, and accessibility standards.
• Familiarity with SEO and web usability principles.
• Ability to manage multiple projects and deadlines with strong attention to detail.
• Strong interpersonal skills and ability to train and support non-technical users.
• Collaborative mindset and ability to work effectively across teams.
• Strong leadership and collaboration skills with a commitment to a team-based work environment.
• Natural aptitude for technology and expertise with MS Office, including expert level use of Excel.
• Ability to problem-solve and use analytical skills to develop and implement creative solutions.
• Strong interpersonal, written and verbal communication skills and attention to detail.
• Ability to take initiative to work proactively, meet deadlines, organize and prioritize multiple projects, think strategically, and work with numbers and data.
• Exhibi…