Dental Insurance & Revenue Cycle Virtual Assistant

About The Opportunity Join a growing, patient-centered private healthcare practice that provides comprehensive dental services with a strong focus on delivering an outstanding patient experience. The practice values accuracy, efficiency, and compassionate service while ensuring patients receive the insurance support they need before, during, and after their appointments.

They are looking for a detail-oriented and proactive Virtual Assistant to support their insurance verification, prior authorization, billing support, and administrative workflows across multiple clinic locations. This is an excellent opportunity for someone with a healthcare or dental background who enjoys solving insurance issues, keeping patient accounts accurate, and providing exceptional customer service.

Scope Of Work / Responsibilities As the Remote Dental Insurance & Revenue Cycle Virtual Assistant, you will play a key role in ensuring patients are financially prepared before their appointments while supporting the clinic’s daily insurance and administrative operations.

Top Skills We’re Looking For

• Insurance Verification
• Prior Authorizations
• Revenue Cycle Management

Insurance Verification & Prior Authorizations

• Verify Medicaid and private insurance benefits at least two (2) days before scheduled patient appointments.
• Review insurance eligibility, deductibles, co-pays, limitations, and benefit coverage.
• Document complete insurance benefit breakdowns accurately within the practice management system (Dentrix or similar EHR/EMR).
• Process and submit prior authorizations before patient visits.
• Navigate multiple insurance portals to verify eligibility and resolve insurance-related concerns.
• Troubleshoot insurance issues and communicate updates to the appropriate team members.

Revenue Cycle & Payment Support

• Post insurance and patient payments accurately into the practice management software.
• Maintain accurate patient account balances.
• Support revenue cycle workflows by ensuring insurance information, payments, and documentation remain current and accurate.
• Help minimize payment delays caused by missing insurance information or authorization issues.

Patient Communication

• Answer patient billing and insurance-related inquiries professionally through the clinic’s phone system (RingCentral or similar platform).
• Transfer calls to the appropriate team members when necessary.
• Explain insurance benefits and patient financial responsibilities in a professional and patient-friendly manner.

Administrative Support

• Conduct patient recall and reactivation outreach during available time.
• Support administrative tasks across both office locations.
• Prepare and submit daily End-of-Day (EOD) reports summarizing completed work.
• Communicate proactively with the doctor and office staff regarding workflow updates or issues.
• Follow HIPAA-compliant procedures when handling patient information, insurance details, and payment records.

Requirements Experience Requirements

• Previous experience with U.S. Medicaid and private insurance verification is required.
• Hands-on experience processing prior authorizations is required.
• Experience reviewing and documenting insurance benefit breakdowns is required.
• Experience supporting revenue cycle management, insurance billing, or payment posting is highly preferred.
• Previous experience in a dental practice is preferred but not required.
• Candidates with medical virtual assistant or healthcare administrative experience are encouraged to apply.
• Experience using Dentrix is highly preferred; candidates with experience using similar dental or medical EHR/EMR systems are also welcome.
• Healthcare backgrounds such as Medical Assistant, Registered Nurse, or other clinical experience are preferred but not required.
• Previous virtual assistant experience is preferred but not mandatory.

Deal Breakers (Must-Have Qualifications)

• Excellent English communication skills with a clear, professional speaking voice, as you will communicate directly with patients and insurance representatives.
• Hands-on experience with Medicaid and private insurance verification, including prior authorizations and insurance benefit breakdowns.
• High attention to detail and accuracy, particularly when entering insurance information, posting payments, and maintaining patient records in Dentrix or a similar EHR/EMR system.
• Ability to work independe…