Support Engineer (AI Infrastructure) | Remote | Up To $200k + Equity

Software Recruitment Solutions is partnered with a Series A AI infrastructure startup that specialise in helping enterprises safely roll out AI agents across their teams - giving employees governed access to the tools, data, and internal systems those agents need to do real work.

They’re looking for a Founding Support Engineer to be the technical frontline for enterprise customers as they onboard - troubleshooting connector setup and authentication issues, and building the support playbook from scratch alongside the forward deployed engineering team.

Required experience:

• 3+ years in support or solutions engineering at a SaaS or devtools company
• Hands-on technical experience in AI infrastructure, identity and access management (SSO, SCIM, OAuth), monitoring or runtime security
• Python, SQL and Kubernetes
• Comfortable owning and building process from scratch in a fast-moving startup environment

What you’ll be working on:

• Triaging and resolving technical issues directly with enterprise customers across connectors, authentication and deployment configs
• Using AI and MCP tooling to diagnose issues faster
• Guiding enterprise teams through onboarding, including SSO/SCIM setup and connector activation
• Building runbooks, troubleshooting guides and a knowledge base from zero
• Managing escalations and pulling in engineering with clear reproduction steps
• Turning recurring tickets into product and doc fixes

The role is remote within US time zones, base salary of $150,000 – $200,000 + Equity + Benefits.

Support Engineer Technical Support Engineer Solutions Engineer Python TypeScript Kubernetes AWS OAuth