Azure Cloud Ops Engineer

Role Description What will you be responsible for?

• Manage day-to-day Azure cloud operations across platform, product, and partner/customer environments.
• Handle incidents, service requests, and changes within agreed SLA timelines using ServiceNow or equivalent ITSM processes.
• Monitor Azure platform health using Azure Monitor, Log Analytics, dashboards, and ing mechanisms.
• Troubleshoot infrastructure, resource availability, connectivity, and platform-level operational issues.
• Perform Root Cause Analysis (RCA) for P1/P2 incidents and support preventive action tracking.
• Ensure adherence to approved SOPs, cloud governance policies, security guardrails, and operational procedures.
• Support platform stability, availability, and operational readiness for Azure-hosted services.
• Coordinate with IAM, EUC, O365, SecOps, Product, Network, and ProvidenceGC stakeholders for issue resolution.
• Contribute to automation opportunities to reduce manual operational effort and improve reliability.
• Maintain operational documentation, runbooks, evidence, and knowledge articles as part of Run operations.

What would your day look like?

• Monitor Azure platform health, s, capacity, and operational dashboards.
• Work on Incidents, Changes, Service Requests, and Problem tickets through ServiceNow or equivalent ITSM tool.
• Troubleshoot Azure VM, App Service, Storage, private endpoint, DNS, and basic network connectivity issues.
• Support Product teams for platform-related issues and approved infrastructure provisioning support.
• Coordinate with internal teams, and Microsoft/vendor support where required.
• Participate in incident bridges, escalation calls, RCA reviews, and operational governance meetings.
• Review incident backlog, SLA adherence, recurring issues, and operational performance metrics.
• Support patch compliance, monitoring improvements, documentation updates, and automation initiatives.

Who are we looking for?

• 5–10 years of experience in Cloud / Infrastructure Operations.
• Strong hands-on experience in Microsoft Azure operations is mandatory.
• Experience supporting production cloud environments and working in managed services / vendor delivery models.
• Good understanding of Azure resources such as Virtual Machines, Storage Accounts, App Services, Key Vault, Resource Groups, and Subscriptions.
• Operational knowledge of Azure Monitor, Log Analytics, s, dashboards, and basic KQL query usage.
• Experience handling P1/P2 incidents, escalation management, RCA preparation, and preventive action tracking.
• Working knowledge of Azure networking concepts such as VNet, AGW, Load Balancer , Subnet, NSG, UDR, Private Endpoint, DNS, and connectivity troubleshooting.
• Knowledge of Windows Servers OS and Linux OS application troubleshooting.
• Handson Infrastructure as Code (IaC) using Terraform and related tooling
• Technical expertise including AKS, Kubernetes, Docker, CI/CD pipelines, APIs understanding.
• Hands-on experience with ITSM tools such as ServiceNow for Incident, Change, Request, and Problem Management.
• Basic scripting or automation exposure using PowerShell, Python, Azure CLI, or similar tools.
• Strong communication, documentation, coordination, and stakeholder management skills.

Good to Have

• Experience working in multi-subscription or multi-tenant Azure environments.
• Exposure to Azure Policy, tagging, governance, cost reporting, and operational compliance.
• Basic awareness of Entra ID, RBAC, Conditional Access, and PIM from a cloud operations integration perspective.
• Exposure to security tools such as Microsoft Defender, SIEM, CrowdStrike, Rapid7, or equivalent platforms.
• Awareness of Cloudflare, Palo Alto / GlobalProtect, or similar cloud edge and secure access technologies.
• Exposure to Infrastructure-as-Code or automation tools such as Terraform, Bicep, ARM templates, Azure Automation, or Logic Apps.

Behavioral Skills

• Strong ownership and accountability mindset.
• Ability to operate in a fast-paced production support environment.
• Good analytical and structured troubleshooting abilities.
• Ability to coordinate with multiple teams and drive issues to closure.
• Clear written and verbal communication skills.
• Ability to create and follow SOPs, governance workflows, and escalation processes consistently.
• Comfortable working in a global team and vendor-managed operating model.

Skills Azure devops, cloud operations, Git hub, Terraform …