Senior Software Engineer - Adobe & L3 Support

Key Responsibilities:

• Architect, design, and evolve scalable, resilient, cloudnative solutions that meet enterprise functional, performance, security, and compliance requirements
• Serve as the technical owner and advanced support lead for assigned enterprise desktop and cloud application platforms, including Adobe Creative Cloud and Adobe Document Cloud
• Design, implement, integrate, and support Adobe enterprise environments across their full application lifecycle, including intake, configuration, upgrades, patching, and retirement
• Provide expertlevel troubleshooting, escalation management, and root cause analysis for complex, highimpact platform and application issues, ensuring performance, reliability, and a positive enduser experience
• Apply advanced cloud and systems engineering expertise to improve platform scalability, reliability, automation, and operational efficiency
• Build and integrate automated workflows and enterpriseapproved AI capabilities to streamline engineering processes and reduce manual effort
• Ensure application platforms align with enterprise security, risk, and compliance standards, including vulnerability remediation
• Utilize ServiceNow to manage incidents, requests, changes, and problem records in accordance with ITSM best practices
• Collaborate with security, systems management, ITAM, support teams, and vendors to develop roadmap and deliver stable, wellsupported enterprise solutions
• Evaluate emerging trends in cloud architecture, automation, and AI to inform solution design and drive strategic innovation
• Develop and maintain technical documentation, including architecture diagrams, operational runbooks, and troubleshooting guides

Required Qualifications:

• 6+ years of experience implementing and supporting software, systems, or platform engineering within enterprise environments
• Proven experience building, supporting, and operating productiongrade application platforms
• Advanced experience providing Level 3 support, including complex troubleshooting, root cause analysis, and longterm remediation
• Strong expertise in enterprise desktop application installation, configuration, and troubleshooting, including Windows registry and platform internals
• Handson experience supporting cloudbased application services
• Demonstrated AI user skills, including leveraging AI tools for research, analysis, and streamlining daily workflows
• Strong analytical and problemsolving skills, with the ability to independently own complex technical issues
• Customer-focused attitude with a commitment to providing high-quality support. Advanced understanding of desktop application installation, configuration, and troubleshooting

Preferred Skills:

• Experience implementing and supporting Adobe Creative Cloud and Adobe Document Cloud technologies in an enterprise environment.
• Experience supporting Microsoft M365
• Advanced knowledge of cloud technologies and cloudbased platform solutions
• Experience with product lifecycle management (PLM) concepts
• Experience with network protocols and troubleshooting
• Familiarity with enterprise security and vulnerability management practices
• Experience working in large, complex enterprise environments