Business Operations Lead, AWS WWPS SSBO Business Operations

Description The Business Operations Lead serves as the owner of Public Sector Business Intelligence and operational excellence across Public Sector Business Operations. This role combines analytical impact and deep dive capabilities with program management discipline to lead and deliver high-impact initiatives and surface business intelligence on an ongoing basis.

This role will be responsible for managing weekly business intelligence reports, cross-functional reporting and trend analysis as well as cross-departmental business intelligence projects. The candidate should be well versed in internal and external AI tools to ensure deliverables can be augmented as appropriate.

Key job responsibilities

• Manage the weekly business intelligence workflow, answering questions like ‘What is going on by business?’, ‘What happened last week?’, ‘What does this mean for the future of the business?’ This role will be delivering all the needed intelligence for weekly performance reports such as the WBR document;
• Lead special projects to find new and creative ways of looking at and analyzing the business.
• Create and manage/maintain bridge intelligence for PS
• Create an early warning system for the business: define a limited set of input metrics that will be decisive on how the future performance of the Public Sector business looks
• Manage all AGS-wide initiatives such as customer penetration ratios, sales play adherence, etc

About The Team About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

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AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications

• 10+ years of Microsoft Excel experience
• Bachelor’s degree or equivalent
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the app…