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Job Closed

IVR Developer

  • Source: LinkedIn
  • Mobile Apps US
  • On-site
  • New York City
  • Mid level

Job Description

Job Title: AWS Telephony / IVR Application Developer

Location: NYC, NY (Remote)

Role: W2/C2C

Note: Walk In Interview

Job Summary

Seeking an experienced AWS Telephony / IVR Developer to design, develop, deploy, and support Amazon Connect IVR solutions. The role involves building Contact Flows, serverless applications, secure configurations, and resilient IVR experiences with strong error handling and production support.

Key Responsibilities

  • Design, develop, and maintain Amazon Connect Contact Flows , queues, routing profiles, and hours of operation.
  • Build and integrate AWS Lambda (Node.js/Python) , APIs, DynamoDB , and Amazon Lex (where applicable).
  • Implement robust error handling, retries, logging, fallback paths, and failure recovery for IVR workflows.
  • Use AWS Secrets Manager/Parameter Store for secure configuration management.
  • Deploy solutions through CI/CD pipelines and collaborate with QA for successful releases.

Required Skills

  • Hands-on experience with Amazon Connect (Contact Flows, Queues, Routing Profiles).
  • Strong AWS serverless development using Lambda, API integrations, and DynamoDB .
  • Experience building IVR/telephony applications with resilient, failure-safe designs.
  • Knowledge of AWS Secrets Manager/Parameter Store .
  • Experience with CI/CD pipelines and production deployments.

Interested can Call me at 510-347-8901 or Share the resume at [email protected]

Skills

  • amazon-web-services
  • amazon-connect
  • serverless
  • aws-lambda
  • NodeJS
  • Python
  • amazon-lex
  • aws-secrets-manager
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