Underwriting Operations Assistant

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to support the International Markets (IM) Operations Manager and Senior Operations Manager in maintaining a resilient and effective operation across all IM products and teams.

Underwriting Operations Assistant

London/Hybrid

We have an opportunity for an Underwriting Operations Assistant to join our dynamic Operations team, supporting International Markets Underwriting.

As part of a knowledgeable and collaborative team, you’ll play a key role in ensuring resilient and efficient operational practices across all IM products. Your focus will be on driving continuous improvement and reviewing workflows to enhance performance and consistency. This is an ideal role for someone who enjoys variety, thrives on problem-solving, and brings strong organisational, analytical and numerical skills to understand the full underwriting lifecycle and help deliver meaningful change.

Your new role:

• Operations platforms: Support the end-to-end management and ownership of Lloyds and London Market platforms and QBE workflow and Policy Administration systems.
• Workflow/performance insights: Liaise with Operations Performance team on IM performance data improvements and insights to ensure Team Leaders have accurate and complete data. Supplement centralised reporting with adhoc data insights where required.
• Stakeholder management: Establish and develop your relationships with stakeholders across Underwriting, Operations and other functions to help achieve business objectives. Liaise with various stakeholders to understand and escalate operational issues.
• Process improvement & change: Support Operations Managers with tactical and strategic change projects to continuously improve the way we work, and with their oversight of change on existing tech platforms. Perform root cause analysis on issues that are common across IM Operations teams and implement appropriate solutions.
• Reporting/governance: Coordinate and support regulatory reporting activity. Triage and action London Market queries and updates from third party providers such as Lloyd’s/Placing Platforms. Create, review and share Operational documentation for internal teams.
• Overseas offices: Support Operations Managers with the administration of contracts for QBE’s overseas offices and ensure reinsurance arrangements are working effectively.

About you:

• Previous commercial experience, preferably working in a regulated environment
• A collaborative mindset and excellent communication skills; a true team player.
• Confidence using Microsoft Word and Excel.
• A keen eye for detail and a commitment to accuracy in everything you do.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. FOR UK ONLY: As well as the benefits below we also offer an extensive cho…