Family Specialist - Family Childcare Network

THE CHILDCARE HUB

Empowering Educators. Strengthening Families. Growing Communities.

Job Title: Family Specialist

Department: Family Child Care Network

Reports To: Executive Director Status: Full-Time

About The Childcare Hub

The Childcare Hub is dedicated to strengthening Family Child Care programs through educational excellence, provider coaching, family engagement, business support, health and safety guidance, and comprehensive technical assistance. As a Family Child Care Network (FCCN), we partner with providers, families, and community organizations to create high-quality, inclusive, and nurturing early learning environments where children thrive and providers succeed. Through collaborative partnerships and responsive support services, we help strengthen families while promoting positive child outcomes across the communities we serve.

Position Summary

The Family Worker serves as a vital link between families, affiliated Family Child Care providers, and The Childcare Hub. This position is responsible for building strong, trusting relationships with families while promoting meaningful family engagement, supporting enrollment and attendance, connecting families to community resources, and ensuring children receive the support they need to thrive.

The Family Worker collaborates closely with providers to strengthen partnerships between home and program while helping families navigate available services and supports. Through a family-centered, culturally responsive approach, this position promotes child well-being, family stability, and school readiness by addressing barriers that may impact children’s success.

The Family Worker serves as an advocate, resource navigator, and relationship builder who supports positive outcomes for children, families, providers, and the broader community.

Essential Duties and ResponsibilitiesFamily Support & Engagement

• Develop and maintain positive, respectful, and culturally responsive relationships with children, families, and affiliated Family Child Care providers.
• Support the enrollment process by assisting with family recruitment, registration, intake interviews, eligibility documentation, and orientation activities.
• Conduct family needs assessments to identify strengths, concerns, and opportunities for additional support.
• Provide ongoing communication with families regarding children’s participation, attendance, developmental milestones, and available program services.
• Encourage meaningful family participation by promoting engagement in educational activities, workshops, conferences, and special events.
• Support providers in building positive partnerships with families through effective communication and culturally responsive family engagement practices.

Family Advocacy & Resource Coordination

• Connect families with appropriate community resources including healthcare, mental health services, housing assistance, food resources, financial assistance programs, early intervention services, special education supports, and other social service agencies.
• Assist families in navigating available public benefits and community programs.
• Provide referrals and follow-up services to ensure families successfully access needed resources.
• Advocate for children and families by helping identify barriers to participation and collaborating with providers to develop supportive solutions.
• Maintain updated knowledge of local community resources and services available to families throughout the network’s service area.

Community Partnerships

• Develop and maintain collaborative relationships with community organizations, schools, healthcare providers, mental health agencies, social service organizations, and other family-serving partners.
• Represent The Childcare Hub at community meetings, outreach events, and resource fairs.
• Coordinate family workshops, educational presentations, health fairs, and community engagement activities that strengthen family well-being and support child development.
• Assist in developing and maintaining a comprehensive community resource directory for providers and families.

Enrollment, Attendance & Family Retention

• Support provider recruitment efforts by assisting with family outreach and enrollment activities.
• Monitor enrollment and attendance trends and collaborate with providers to address attendance concerns when appropriate.
• Maintain regular communication with families to pro…