Senior Director, Research & User Intelligence, Customer and Developer Experiences

For our client, we are seeking a Senior Director Research & User Intelligence Customer And Developer Experiences to join the team of a leader in the Finance & Insurance space. This role will advance people and talent initiatives that strengthen organizational effectiveness, leadership capability, and employee experience. You will collaborate with business leaders, HR partners, and cross-functional stakeholders to align workforce priorities with business objectives. The position offers the opportunity to influence culture, talent strategy, and scalable people operations within a regulated financial services environment.

Location: New York, NY - US based candidates only, no visa sponsorship available

Compensation: $294,100 – $335,700 annually

Responsibilities

• Drive strategic research initiatives that address critical problems and deliver customer value
• Develop cumulative user intelligence and maintain impactful research programs
• Guide rapid discovery and testing processes within the team
• Lead and manage a high-performing research team
• Collaborate with cross-functional partners to influence business objectives
• Attract and develop top talent to build a diverse and skilled workforce

Qualifications

• 8+ years in User Experience Research, Data Science, Customer Experience, or Product Management
• 3+ years of experience aggregating, collecting, and analyzing qualitative and quantitative data
• 2+ years managing researchers, analysts, or data scientists
• Strong background in executive leadership and strategic research alignment
• Proficiency in human-centered research methods and AI application

Benefits

• Comprehensive health insurance options
• Financial wellness programs
• Support for professional development and career advancement
• Flexible work arrangements
• Inclusive work environment fostering diversity and belonging

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.