Virtual Assistant
- Source: LinkedIn
- Arrae Health Primary Care
- Remote
- Palm Springs
- Full-Time
- Mid level
Job Description
About the Role
We are seeking a reliable and customer-focused Remote Inbound Call Agent to support our primary care office. This role is responsible for answering incoming calls, scheduling appointments, and ensuring excellent patient communication.
Key Responsibilities
• Answer incoming patient calls in a professional and friendly manner
• Schedule, reschedule, and confirm appointments
• Take accurate messages and route them to the appropriate staff/provider
• Provide basic office information (hours, services, directions, etc.)
• Escalate urgent calls appropriately
• Document all calls and messages accurately in the EHR
Qualifications
• Medical office or call center experience preferred
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Reliable internet and ability to work independently
• Experience with Practice Fusion is a PLUS but not required
Schedule
🕗 Monday – Friday 8:00 AM – 5:00 PM (PST), 8:30 PM - 05:30 AM (IST)Location
Remote (WFH)
Skills We’re Looking For
• Professional phone etiquette
• Attention to detail
• Time management
• EHR experience
Skills
- practice-fusion
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