Admin Assistant/Receptionist

Telcam Fire & Security is a family-run business with over 25 years of experience in the fire and security industry. We specialise in providing high-quality, bespoke security solutions including CCTV systems, intruder alarms, fire alarm systems and access control for both residential and commercial clients. Our reputation has been built on reliability, professionalism and excellent customer service, and we are now looking to expand our team with a motivated Receptionist / Admin Assistant to support our growing operations.

This role is ideal for someone who is organised, confident speaking with customers and able to manage multiple tasks in a busy office environment.

Key Responsibilities

• Answer and manage all incoming calls in a professional and friendly manner
• Book and schedule maintenance appointments for engineers
• Respond to customer enquiries and provide excellent customer service
• Manage incoming emails and arrange appointments accordingly
• Organise and maintain administrative paperwork and digital records
• Ensure bookings and tasks are handled in line with company KPIs
• Liaise with engineers and internal team members to coordinate jobs efficiently
• Maintain accurate records using internal systems, Excel and Word

Requirements

• Fluent spoken and written English
• Good working knowledge of Microsoft Excel and Word
• Strong organisational and time management skills
• Excellent communication and customer service skills
• Ability to work independently and use good judgement when handling tasks
• Professional attitude with strong attention to detail
• Ability to remain calm and efficient in a fast-paced environment

What We Offer

• Full training provided
• Supportive and friendly team environment
• Opportunity to grow within a well-established company
• Probationary period applies
• Part-time and full-time positions available

If you are organised, proactive and enjoy working in a customer-focused role, we would love to hear from you.

Job Types: Full-time, Part-time

Pay: £12.50-£20.00 per hour

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay
• Work from home

Application question(s):

• Describe a situation where you had to deal with a difficult customer and how you handled it.
• When applying, please include the word ‘Telcam25’ at the top of your application along with a short paragraph explaining why you would be a good fit for this role

Work Location: In person