Senior AI Engineer

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

You will be building, optimizing, and deploying state-of-the-art agentic AI/ML models and systems within the Verizon Consumer Group (VCG) AI team. Applying hands-on technical expertise, you will be implementing next-generation customer success, sales, and digital agent solutions that directly impact how millions of customers interact with Verizon. Working as part of a high-performing squad, you will turn architectural designs into production-grade code while ensuring reliability, performance, and scale.

• Developing, testing, and scaling agentic AI/ML solutions, specialized workflows, and LLM-powered systems for VCG platforms.
• Integrating AI agent frameworks with existing customer success, digital, and retail channel technologies.
• Collaborating with product managers and GTS engineering teams to implement and iterate on production-grade technical roadmaps.
• Participating in engineering code reviews, technical design sessions, and red-teaming exercises to ensure safe and reliable model behaviors.
• Optimizing model inference pipelines, API endpoints, and data integration layers to meet high-performance consumer demands.
• Assisting in technical research and rapid prototyping to quickly evaluate and implement emerging open-source and proprietary AI frameworks.
• Contributing to the documentation of technical specifications and creating materials to showcase pilot performance results

**Where you’ll be working…**

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for…

You thrive on working with complex data and translating it into scalable solutions. Detail-oriented and driven by high-impact outcomes, you prioritize data quality, model precision, and rigorous evaluation. You are a self-driven engineer who can architect pipelines and deploy models independently under tight timelines, always focused on leveraging AI to directly enhance customer experiences

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• One or more years of hands-on experience building and tuning AI/ML models or integrating LLM applications.
• Experience with software development methodologies (e.g., Agile).
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A degree in Computer Science, Engineering, or a related field.
• Knowledge of standard AI/ML tooling, orchestration frameworks (e.g., LangChain, AutoGen), and software engineering best practices.
• Knowledge of systems and tools like ACSS, Optix, POS, CTI, WorkHub, Performance management Tools, existing AI integrations, and Verint.
• Experience with API design and development.
• Experience with cloud platforms (e.g., GCP, AWS, Azure) and cloud-native technologies.
• Strong organizational and prioritization skills and the ability to thrive in a dynamic environment, meet deadlines, and simultaneously work on multiple projects.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you’ll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compe…