Principal AI Engineer

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

You will lead the technical vision, architectural design, and execution of cutting-edge agentic AI/ML solutions within the Verizon Consumer Group (VCG) AI team. By shaping the future of customer experience, you will build intelligent, autonomous agents that power our digital channels, sales, and customer success ecosystems. Partnering with cross-functional leadership, you will translate long-term strategy into robust, scalable, and secure production systems.

• Driving the technical strategy, research, and application of advanced agentic AI, large language models (LLMs), and cognitive frameworks to solve complex consumer challenges.
• Designing and implementing production-grade, highly scalable AI/ML pipelines and agent architectures that integrate seamlessly with digital and customer success platforms.
• Collaborating with Global Technology Architecture, Security, and Legal teams to ensure all agentic systems conform to the highest standards of data privacy, compliance, and engineering rigor.
• Partnering with Customer Service Operations and VCG Strategy teams to identify high-impact business applications and translate them into robust technical designs.
• Developing and maintaining a three-to-five-year technical roadmap for agentic systems across VCG, outlining the future state of the technology stack.
• Mentoring engineers, establishing engineering best practices, and introducing red-teaming methodologies to stress-test system capabilities and safety boundaries.
• Translating complex technical concepts, system architectures, and AI breakthroughs into clear and compelling narratives for executive presentations.

**Where you’ll be working…**

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for…

You thrive on working with complex data and translating it into scalable solutions. Detail-oriented and driven by high-impact outcomes, you prioritize data quality, model precision, and rigorous evaluation. You are a self-driven engineer who can architect pipelines and deploy models independently under tight timelines, always focused on leveraging AI to directly enhance customer experiences

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Three or more years of experience designing, building, and deploying production AI/ML systems at scale.
• Experience with software development methodologies (e.g., Agile).
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A Master’s degree or PhD in Computer Science, Data Science, or a related quantitative field.
• Knowledge of modern LLM application frameworks (e.g., LangChain, LlamaIndex), agentic architectures, and vector databases.
• Knowledge of systems and tools, including ACSS, Optix, POS, CTI, WorkHub, performance management tools, existing AI integrations, and Verint.
• Experience with API design and development.
• Experience with cloud platforms (e.g., GCP, AWS, Azure) and cloud-native technologies.
• Proven ability to lead technical planning, prioritization, and large-scale projects.
• Strong organizational skills and the ability to thrive in a dynamic environment, meet deadlines, and manage multiple projects simultaneously.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you’ll have a defined work location that includes working from home and a minimum of three days per week in the office, which w…