Sr. Manager, Product Management - Conversational AI Servicing Quality Assurance

Sr. Manager, Product Management - Conversational AI Servicing Quality Assurance

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

We are seeking a tech-forward Independent Contributor Senior Product Manager to lead the onboarding and assessment strategy for evaluating conversational AI solutions on our enterprise quality platform. You will sit at the cutting edge of GenAI servicing as we scale automated validation across customer interactions.

What You’ll Do

• Drive Conversational AI Integration: Own the end-to-end platform integration and roadmap execution required to successfully onboard conversational AI solutions onto our enterprise quality assurance platform.
• Pioneer AI QA & Feedback Loops: Support the development of advanced “AI QA on AI” capabilities. You will help establish automated assessment parameters and closed-loop feedback systems that empower conversational AI to continuously learn and self-correct.
• Scale Automated Assessments: Design the systems that allow our automated QA platform to keep pace with rapid coverage expansion. You will ensure our quality assurance checks remain highly consistent, accurate, and scalable as we expand evaluation across a vast library of complex customer intents and tasks.

Who You Are

• An Experienced Product Leader: You have successfully shipped complex data platforms or cloud-scale conversational applications, and possess a strong foundational knowledge of—or a deep passion for—LLM evaluation pipelines.
• A Strategic Systems-Thinker: You comfortably orchestrate alignment, manage complex technical dependencies, and effectively navigate the unique challenges of working across high-velocity, cross-functional platform and business teams.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 
  • A Bachelor’s or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

 

OR

• Bachelor’s degree in any field and at least 4 years of Product Management experience

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management; $164,800 - $188,100 for Manager, Product ManagementNew York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management; $179,700 - $205,100 for Manager, Product ManagementRichmond, VA: $182,500 - $208,300 for Sr. Mgr, P…