Administration Assistant

Introduction

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

About the role

We have an opportunity available for an Administration Assistant to join Gallagher Bassett as part of our Technical Training Team.

The primary responsibility of this role is to ensure all administration functions of internal and external training programs are running effectively, leading to a harmonious relationship with internal stakeholders and external clients.

This will be a 10 month full-time fixed term contract opportunity.

How you’ll make an impact

As well as this, other key responsibilities include:

• Managing training administration including inboxes, enrolments, scheduling, invitations and room management to facilitate training delivery
• Managing the administration relating to third-party vendor presentations
• Creating appropriate marketing collateral and provide QA assistance on new materials created for adherence to brand guidelines
• Assisting with general training queries from colleagues and external clients in regard to training
• Liaising with facilitators to distribute pre-and post-training materials
• Managing all facets of Learning Management System maintenance including creating courses, loading materials, creating and managing users, registering attendance and post training surveys & reporting
• Managing of colleague training records outside of the Learning Management System
• Establishing and maintaining effective relationships with internal and external stakeholders to ensure all administration functions of internal and external training programs are running effectively
• Partnering with internal and external stakeholders regarding the technical training calendar
• Maintaining a high level of product knowledge pertinent to the appropriate Learning Management System

About you

We’re interested in hearing from people who possess:

• Excellent communication and interpersonal skills with a range of stakeholders
• Fantastic time management and organisational skills, with a high attention to detail
• Exceptional customer focus
• Advanced user of Microsoft Office programs
• Adaptability, flexibilty and thrives working in a fast-paced environment
• A process improvement mindset
• Problem-solving ability

What we can offer you:

• Attractive remuneration packaging & hybrid work arrangements including Work from Home
• Paid Parental Leave to support your family life
• Reproductive leave
• Fitness Passport
• A friendly, collaborative and supportive working environment
• Opportunities for ongoing education and development, as well as career progression
• Corporate health insurances discounts, wellness programs and additional purchased annual leave plan
• Discounts and cash-back offers from hundreds of retailers
• Birthday leave - take a day off during your birthday month as a gift from GB!

To apply

If this sounds like the job for you, then we want to hear from you today! Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation wo…