Director, Product Design - AI in Experience Design

Director, Product Design - AI in Experience Design

About the Job:

The Experience Design (XD) team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.  

Role Expectations

The role is a part of our XD top of house team working closely with the SVP, Chief Design Officer and their Senior Leadership Team. 

This Director will be responsible for building and owning the roadmaps across AI tooling, AI-enabled design process evolution, and AI-centric talent upskilling across Design at Capital One. With a destination-backed mindset, this leader will play both a strategic role in defining the vision of how Design works with AI and also be a player-coach role model for what it looks like to implement it, day-to-day. Operating at the intersection of high-level strategy and hands-on execution, you will partner directly with Senior Executives across the Product, Engineering, and Design landscape across the experimentation and adoption curve in AI, and focus on building a roadmap that balances bold, big-picture thinking with immediate, actionable milestones.

The mission is twofold: to establish a definitive future vision for AI integration and to act as a catalyst for accelerating AI adoption across the Experience Design organization and beyond, balancing both risk and fast-paced innovation. We are looking for a seasoned design veteran who carries the gravitas to influence the C-suite, possesses the organizational rigor of a program lead, and maintains a deep, personal passion for AI experimentation—someone who isn’t just watching the AI shift happen but is actively rewriting the how what the design discipline looks like in the future.

Here are some of the expected competencies for this role:

Technical Change Management: Drive transformative efficiency by architecting and scaling AI-driven design processes and tooling—including Claude, Gemini, and assistive IDEs—across the organization’s highly matrixed environment. Define required workforce transformation ensuring new technical capabilities are seamlessly integrated into the operating model. Partner with executive leadership to bridge the gap between high-level innovation and disciplined execution to deliver measurable business value and experience excellence at scale

Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes

Strategic Influence: Shape product direction and outcomes by leveraging deep product design expertise, user insights, and an understanding of the business. Drive alignment with cross functional executive leaders, ensuring user needs are central to our overall strategy and enabling bold, innovative solutions to complex problems.

Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process

Business-Focused: Demonstrate a mastery of products,  processes, customers, competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage, uncover and solve significant business challenges

Problem-Solving: Revel in the art of the possible, driving cross-functional groups in thinking creatively about potential solutions, illuminating potential pitfalls and fostering shared learnings; build frameworks for complex decision-making that enable effective debate and accelerate getting to the right solutions

Collaboration: Con…