Vice President, Infrastructure – Network Services

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Vice President, Infrastructure – Network Services is responsible for the overall leadership, governance, operational excellence, and continuous evolution of the organization’s enterprise network infrastructure. This role owns the availability, security, performance, and modernization of all network services supporting Corporate, Data Center, Private Cloud (OHE), WAN, Internet Edge, and Trading environments. The position partners closely with Information Security, Voice Services, End User Technology, Infrastructure Engineering, Application teams, and external service providers to ensure highly resilient and secure network services.

This role is responsible for providing technical leadership, governance, and operational oversight of the Network Operations function delivered by the Mexico-based Infrastructure Operations team. The VP will coordinate operational execution, review operational performance and KPIs, approve production changes presented by the Mexico Network Team, validate service quality, and ensure that all operational activities align with business priorities, regulatory requirements, and service level expectations. The position combines strategic planning with hands-on technical leadership, ensuring the network infrastructure continues to evolve while maintaining the stability required to support critical financial services and trading operations.

Key Responsibilities:

1. Network Strategy & Service Ownership

• Own the enterprise network infrastructure strategy across Campus, Data Center, Private Cloud (OHE), WAN, Internet Edge, and Trading environments.
• Define and maintain the multi-year Network Services technology roadmap.
• Drive modernization initiatives including automation, network segmentation, SD-WAN, Private Cloud (OHE) networking, and infrastructure standardization.
• Ensure network architecture supports scalability, resiliency, performance, and security.
• Own service availability, reliability, and operational excellence across the network infrastructure.
• Review technology lifecycle planning and capacity management.

2. Operational Leadership & Governance

• Provide technical leadership and operational governance for the Network Services function.
• Coordinate day-to-day operational execution with the Mexico-based Network Operations team.
• Review and validate operational KPIs, SLA compliance, incident trends, backlog, MTTR, availability, and overall service health metrics provided by the Mexico Infrastructure Operations organization.
• Review, challenge, and approve production changes submitted by the Mexico Network Operations team prior to implementation.
• Ensure all production changes follow established Change Management processes and maintain appropriate rollback and risk mitigation plans.
• Lead major incident management involving network infrastructure.
• Review Root Cause Analysis (RCA) reports and ensure corrective actions are implemented.
• Validate operational readiness for production deployments, maintenance activities, and business-critical events.

3. Engineering & Architecture

• Provide technical oversight for the design and implementation of network infrastructure projects.
• Review and approve network architecture standards and engineering best practices.
• Guide adoption of modern networking technologies and automation capabilities.
• Ensure consistency across on-premises infrastructure and Private Cloud (OHE) networking.
• Review infrastructure capacity planning and technology lifecycle initiatives.
• Partner with Infrastructure Engineering to ensure operational readiness of newly deployed solutions.

4. Security & Risk Management

• Partner with Information Security to maintain a strong network security posture.
• Ensure implementation of network segmentation, firewall policies, secure remote connectivity, and infrastructure hardening.
• Support re…