Software Engineer - 2

About Exotel:

Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video, and messaging channels. Exotel serves over 6000 companies across 60+ countries, including India, SE Asia, the Middle East, and Africa.

Tech @ Exotel

• Exotel Engineering builds fault-tolerant, scalable, and real-time distributed systems.
• Our tech stack includes Golang, Java, PHP, MySQL, Apache Kafka, Kubernetes, Beanstalkd, and Elasticsearch.
• We follow best practices in clean abstractions, loosely coupled services, and DevOps-driven operations.
• We strongly believe in “you build it, you own it.”

Team IPO Readiness:

The IPO Readiness pod owns Exotel’s billing and revenue platform — real-time call/SMS billing, balance deduction, invoicing, payment processing, and credit control. The platform handles approximately 200k transactions per minute across Voice, Messaging, and other Exotel solutions.

Role: Member of Technical Staff II

As an MTS-II on IPO Readiness, you will design, build, and integrate components across the billing platform and support IPO-readiness initiatives (controls, monitoring, automation). You will work on feature delivery, production support, and cross-system integrations with ERP (Business Central), payment gateways, and the Zuora migration path.

Key Responsibilities:

Platform Development & Integration:

• Develop and maintain microservices and batch jobs in Golang, Java, or PHP

• Build and extend REST APIs and Kafka consumers/producers for billing events, sync flows, and fallback pipelines.

Must-Have Skills:

• Strong computer science fundamentals (data structures, algorithms).

• Proficiency in at least one of: Golang (preferred), Java, or PHP.

• Experience building scalable distributed systems and event-driven architectures.

• Hands-on MySQL — schema design, query tuning, replication awareness.

• Experience with Apache Kafka and asynchronous processing (consumers, lag, fallback/retry patterns).

• Kubernetes basics — pods, deployments, namespaces, ArgoCD or equivalent GitOps.

• DevOps mindset — you build it, you own it; comfortable with logs, metrics, and incident triage.

Good-to-Have Skills:

• Exposure to billing, invoicing, payments, or ERP integrations (Zuora, Business Central, Razorpay).

• Experience with Beanstalkd, Jenkins, Prometheus/Grafana/Loki.

• Scripting in Python for ops automation and report generation.

• Familiarity with ITGC/SOX-style controls and audit documentation.

Experience: 2–5 years

Location: Bangalore (On-site)