Director of UX, Accessibility & Service Design (Volunteer)

Mentor A Promise is a New York City–based nonprofit serving children and youth (ages 5–18) experiencing housing instability, grounded in the belief that every child is a Promise—full of potential, dignity, and possibility. We deliver consistent, high-quality programming across mentorship, literacy, social-emotional learning, and creative expression in shelters, schools, and community spaces, creating structured environments where students can grow, be seen, and build lasting skills. Through signature experiences like The Imagination Studio, The Kitchen Table, The Sound Lab, and The Story Space, we nurture academic development, emotional well-being, and creative voice, all within a trauma-informed, culturally responsive, and accessibility-centered framework. Our work prioritizes dignity-protective storytelling, consent-driven engagement, and deep community partnership, ensuring that how we serve is as intentional as whom we serve. We are not only addressing immediate needs - we are building pathways to confidence, belonging, and long-term opportunity, so every child has the support and foundation to carry their promise forward.

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Director of UX, Accessibility & Service Design (Volunteer) PromiseExperience | User Experience, Accessibility & Human-Centered Design Organization Mentor A Promise (MAP)

Division PromiseExperience

Location Remote with NYC-based collaboration as needed

Commitment Approximately 5–10 hours per week

Type Volunteer Leadership Role

Minimum Commitment 6-month Commitment Required Reports To Senior Director of Product

Works Closely With Chief Product & Technology Officer, Senior Director of Engineering, PromiseProducts, PromiseLearning, PromisePrograms, PromisePublic, PromisePeople, PromiseShield, and Executive Leadership

About Mentor A Promise Mentor A Promise (MAP) is a NYC-based nonprofit organization supporting children, youth, and families experiencing housing instability through mentorship, literacy, educational enrichment, social-emotional learning, workforce development, creative opportunity, advocacy, housing innovation, and community-centered support.

At MAP, we believe great products are not measured by features alone—they are measured by how effectively they serve people.

Every student, family, mentor, volunteer, staff member, and community partner deserves technology that is intuitive, accessible, inclusive, and designed with dignity in mind.

About PromiseExperience PromiseExperience is MAP’s user experience, accessibility, and service design division responsible for ensuring that every digital and service experience across the organization is human-centered, accessible, and easy to use.

The division helps bridge the gap between technology and people by ensuring that products are designed around real user needs and experiences.

PromiseExperience establishes design standards that promote accessibility, inclusion, usability, consistency, and organizational excellence.

Role Overview

The Director of UX, Accessibility & Service Design serves as MAP’s leader for user experience strategy, accessibility standards, service design, and human-centered product experiences.

This role is responsible for ensuring that all MAP products, platforms, systems, and services are intuitive, inclusive, accessible, and effective for diverse users.

The Director works closely with product, engineering, accessibility, education, and program teams to create experiences that reduce barriers, increase engagement, and improve outcomes.

This leader champions a fundamental principle across MAP

Every product should be usable by students, families, volunteers, staff, and individuals with disabilities. Key Responsibilities

User Experience Strategy

• Lead MAP’s UX vision and user experience standards
• Establish user-centered design practices across products and services
• Promote evidence-based design and usability principles
• Develop experience guidelines and best practices
• Support organizational design maturity and excellence

Accessibility Leadership

• Champion accessibility-by-design across all MAP products
• Promote inclusive design standards and universal design principles
• Collaborate with accessibility and disability inclusion leaders
• Support compliance with accessibility best practices and standards
• Ensure access…