About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

• Best In-class Benefits
• Inclusive Leadership
• Reimagining Healthcare
• Competitive Pay
• Supportive Reporting Relation

Lead Network Engineer

Organization Background

The Network Operations team is responsible for the management, operation, support, optimization, and continuous improvement of the enterprise’s global network infrastructure. The team ensures highly available, secure, scalable, and resilient networking services that enable business operations across data centers, cloud, branch offices, and remote users.

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What will you be responsible for?

• Manage and operate enterprise-level network solutions including Routing & Switching, Firewalls, and SD-WAN infrastructure.
• Secure, monitor, operate, and troubleshoot enterprise networks.
• Troubleshoot network issues and ensure quick resolution of outages and performance degradations.
• Collaborate with security teams to ensure compliance with security protocols and standards.
• Monitor network performance and identify areas for improvement, ensuring network uptime and reliability.
• Document network configurations, diagrams, processes, and troubleshooting procedures.
• Work on incidents and provide timely resolution within SLA.
• Perform network OS upgrades on all network devices in a large-scale enterprise environment.
• Act as the technical lead and escalation point for complex network incidents and critical outages.
• Lead network infrastructure projects, technology refreshes, migrations, and enhancement initiatives.
• Drive continuous service improvement through automation, process optimization, and standardization.
• Design, review, and implement scalable, resilient, and secure network architectures.
• Provide technical leadership and mentorship to junior engineers and network operations team members.
• Review network designs, configurations, and change requests to ensure adherence to enterprise standards and best practices.
• Collaborate with cross-functional teams including Security, Cloud, Systems, Applications, and Service Management teams.
• Participate in capacity planning, network lifecycle management, and technology roadmap discussions.
• Ensure network compliance with organizational security, audit, and governance requirements.
• Evaluate emerging networking technologies and recommend solutions that improve operational efficiency and business outcomes.
• Manage vendor relationships and provide technical oversight during implementation and support engagements.
• Support major incident management activities and contribute to root cause analysis (RCA) and problem management processes.

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How would your day look like?

• Troubleshoot network issues reported through service management tools.
• Work on Service Requests/Change Requests and coordinate with end users for validation and testing.
• Participate in ITIL-based incident and change management processes.
• Document SOPs for day-to-day operations.
• Monitor network performance and provide recommendations for improvement.
• Coordinate with ISPs and vendors for service delivery and support.
• Monitor and analyze network performance using SolarWinds, Cisco Prime, Cisco DNAC, or equivalent monitoring platforms.
• Lead technical bridge calls during critical incidents and coordinate resolution activities across multiple teams.
• Review and approve network changes, implementation plans, and rollback procedures.
• Conduct root cause analysis and prepare technical reports for recurring incidents.
• Mentor team members and provide technical guidance on troublesh…