Social Care Network Specialist

Mission

At Syracuse Northeast Community Center (SNCC) we engage, grow, and connect neighbors, supporting them in moving from emergency to self-reliance, health, and wellbeing.

NEHDA, an affiliate of SNCC, empowers the Northside community by promoting quality housing, fostering financial security for families, and supporting businesses.

SNCC is an equal-opportunity employer focused on developing a diverse staff to best serve the needs of all neighbors. NEHDA staff are SNCC employees.

Job Description

The Social Care Network Specialist will provide focused outreach and services to Medicaid eligible neighbors across Syracuse through the Social Care Network. The Specialist will complete screenings and assessments with neighbors and provide Enhanced Care Management services that support neighbors in overcoming barriers to health, wellbeing, and opportunity.

Essential Job Duties and Responsibilities

• Complete Unite Us trainings and qualifications within 2 weeks of hire
• Become expert in Healthy Alliance Social Care Network systems and maintain expertise through program changes and updates
• Attend all Healthy Alliance trainings, meetings, and updates
• Assist SNCC-NEHDA staff with screenings and assessments as well as enhance care management navigation
• Work collaboratively with SNCC-NEHDA staff, coordinate with other SNCC-NEHDA services
• Perform at least 2 outreach events/contacts each week
• Complete 50 screenings and assessments per month
• Complete Enhanced Care Management services
• Duties will require meetings and attendance outside of 9-5 hours; the Specialist will be able to flex hours so as not to exceed 40 hours per week
• Other duties as assigned by Executive Director, Deputy Director, and Supervisor

Benefits

• SNCC pays 85% of Excellus Gold 17 individual healthcare plan
• SNCC pays 100% of Excellus individual dental plan
• NYS Sick Leave for 90 days (1 hour credit/30 hours worked)
• 150 hours of annual PTO (prorated as necessary) after 90 days
• SNCC 401(k) contribution of 4%, vested after 1 year of continuous employment
• 0.25% 401(k) match on up to 4% of employee contribution

Minimum Qualifications

Requirements listed represent necessary abilities and skills. Modifications may be made to enable all individuals to perform the essential functions.

• Experience in health and human services delivery preferred
• Syracuse City resident with strong community connections preferred
• Ability to self-direct, manage and prioritize tasks, and manage time required
• Professional, welcoming, compassionate demeanor required
• Must possess reliable transportation for use within Onondaga County

Certificates and Licenses

• Valid and clean NYS driver’s license
• Ability to pass criminal and DMV checks upon hire

Equipment, Machines, and Software

• Regular use, care, and security of computer, copier, and cell phone
• Software includes MS Office, Salesforce, online databases, and others

Working Conditions and Physical Demands

• This position requires the ability to travel throughout the service area
• There may be occassional exposure to outside weather
• The position requires the ability to work at a computer for extended periods and to attend meetings

Disclaimers

• All NEHDA staff are SNCC employees and follow all procedures in the SNCC Employee Handbook.
• This job description in no way states or implies these are the employee’s only duties. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor.
• SNCC reserves the right to revise job duties at any time at its sole discretion.
• All employment at SNCC is “at will.” Employees work closely with supervisors over a 90-day orientation ending with a performance evaluation.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Pay: $50,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person