Azure Technical Advisor Role - Blr / Hyd - Sonata

Greetings!!!

Currently we have an urgent Requirement for Azure Technical Advisor Role with one of our projects, location based in Bangalore / Hyd.

Kindly find below the details for your Perusal.

Job Location               : Bangalore / Hyderabad

Mode of Employment : Permanent (Work Mode: Hybrid, weekly 2 days in office)

Shift Mode : Rotational Shift which includes night Shift as well.

Role Title  : Azure Technical Advisor.

Job Description:

RESPONSIBILITIES SUMMARY:

Effectively manage large amounts of service requests from Startups across the globe

A deep understanding of Cloud fundamentals and strong experience with Azure solutions development and deployment

Understanding of startups ecosystems and the ability to leverage partner solutions to solve customer needs

Drive Cloud Adoption of ISV/startups customers by adding a proactive Azure delivery resource on their utilization & escalations recorded

Strong passion for helping developers connect people and communities through the cloud by demonstrating technical depth in Azure service administration and troubleshooting skills

Handle service request, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Guide customers on their Architecture, Design, Deployment & Implementation by quantifying customer experience with active involvement in every new project

Familiarity with cloud deployment and development tools (i.e. PowerShell, Visual Studio, .NET, JSON templates)

Experience working with Microsoft customers on Azure specific solutions, troubleshooting, implementing and adopting new features

Working with other community engineers to ensure a consistent and high-quality level of support on all the reported requests

Develop quick-start and how-to guides helping customer understand complex cloud scenarios by integrating with the respective teams

Being the voice and advocate for our customer, reporting and acting on observed areas for improvement

Collaborating with Engineering and other multi-functional teams on specific user-impacting issues and bugs

Ensure a smooth customer journey and actions to learn and monitor success by removing roadblocks from the initial steps till the framework is in production

Help shape the ongoing strategy and mission of the Azure training program; provide feedback to the business groups and engineering teams

Collaborate across boundaries to present a unified Microsoft front to our customers, including product engineering groups, Microsoft Consulting Services

Knowledge on Microsoft Partner Network (MPN), M365, Microsoft Dynamics & Cloud Solution Provider (CSP) would be an added advantage

Drive auditing of Case Notes and Tagging for future searches in Case tracking tool & maintain Knowledge Base.

Quickly develop client relationships and trust, and ensure client/partner expectations are being set and met

As a global team the role will need the individual to work in flexible workhours across the regions & time zones to support global Startups

QUALIFICATIONS:

TECHNICAL SKILLS (Preferred/Optional)

[1st] Understanding of cloud vs. on premise computing. Solid understanding of fundamentals of cloud computing.

Technical understanding of the Azure Platform and architecture

A strong knowledge of the Microsoft Windows platform

Familiarity with networking concepts including VIPs, NAT, DNS

.NET 3.0/3.5/4.0.

Visual Studio Languages (VB, C/C#/C++)

SQL Azure / SQL Server

Distributed application architecture

Application Lifecycle Management (ALM)

Service Oriented Architectures (SOA).

Familiarity with load balancing, geo-redundancy, CDN and VPN technologies preferred

Familiarity with Virtualization concepts and virtual system administration

Familiarity with Hyper-V configuration and administration

Good in prioritization, time management, and has excellent follow through skills

SOFT SKILLS

[2nd] Must be able to quickly develop trust and rapport with customers (most of the time they are of this profile: Enterprise Architects, CxO’s, Development & Test Management, IT Directors)

[3rd] Passion for customer advocacy in technology domain.

Strong communications skills in spoken and written English

Effective, polished interaction with customer, Microsoft Services, Support and Azure development teams at the appropriate technical depth

Ability to work independently

Must be a great Customer advocate…