Experience Design Strategy Supervisor

About the Job

As the Experience Design Strategy Supervisor, you will oversee product and service design and collaborate with cross-functional teams to create patient-centered solutions. Key skills include empathy, strategic thinking and effective communication.

A Day in the Life

• Design and build inclusive patient support programs and services.
• Conduct audits of client and competitive products and services.
• Develop briefs outlining user needs, expectations and accessibility considerations.
• Lead user research, ethnography and co-design sessions.
• Provide strategic direction for product and service prototypes.
• Create service blueprints, experience maps and value propositions.

What You Will Need

• Bachelor’s degree in Design, Psychology, Marketing or related field.
• 5+ years of experience in Experience Design Strategy, Service Design or Customer Experience.
• Strong skills in service design, product design, visualization and design psychology.
• Proven facilitation and storytelling abilities to drive empathy and understanding.
• Various soft skills such as curiosity, creativity, logical thinking, flexibility, collaboration and resourcefulness.
• Certificate in service design, design strategy or UX preferred.

Salary $90,000 - $120,000 annually.

The salary range for this position is noted within this job posting. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.