Wholesale Assistant

Wholesale & Operations Assistant

Remote

Must be in the Greater Los Angeles Area

About the Role

Our client, a growing premium fashion company, is seeking a highly organized, proactive, and customer-focused Operations & Customer Service Assistant to support day-to-day operations across both wholesale and retail channels.

This hands-on role combines customer service, wholesale order processing, retail administration, accounts receivable support, and general operational assistance. Working closely with the Sales, Finance, Warehouse, Showroom, and Retail teams, you will help ensure smooth daily business operations while providing exceptional service to customers and wholesale partners.

Responsibilities include processing customer orders, supporting wholesale accounts, coordinating inventory transfers, assisting with accounts receivable and collections, supporting showroom and trade show activities, and providing administrative support across multiple premium fashion brands.

The ideal candidate is organized, detail-oriented, enjoys working with customers, and thrives in a collaborative, fast-paced environment.

Key Responsibilities

Customer Service & Wholesale Operations

• Process customer orders, invoices, shipping requests, and order updates.
• Respond to customer inquiries via phone and email.
• Communicate with customers regarding order status, shipments, and deliveries.
• Process return authorizations and coordinate wholesale returns.
• Maintain accurate customer, order, and pricing records.
• Support accounts receivable activities by uploading invoices for credit approval, monitoring collections, and following up on outstanding invoices.
• Coordinate sample shipments and assist showroom partners with seasonal market appointments.
• Support trade show and showroom activities, including sample coordination, customer follow-up, and order processing.
• Prepare reports and provide administrative support to the Sales team.

Retail Operations

• Coordinate inventory transfers between the warehouse and retail locations.
• Assist with preparing weekly schedules for the retail team.
• Review employee timecards for payroll accuracy.
• Process damaged merchandise returns.
• Order store and office supplies.
• Prepare and submit monthly sales reports.
• Provide administrative support to retail operations and assist with day-to-day business needs.

Administrative & Operational Support

• Maintain organized operational records and documentation.
• Assist with reporting, data entry, and general administrative tasks.
• Coordinate with warehouse, logistics, finance, and showroom partners to support daily operations.
• Assist management with special projects and process improvements.

Qualifications

• 2+ years of experience in b2b customer service, operations, retail administration, wholesale support, or a related role.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office, particularly Excel.
• Experience with ERP, inventory management, Shopify, or wholesale order management systems is a plus.

Preferred Qualifications

• Experience within the apparel, fashion, accessories, or consumer goods industry.
• Familiarity with both wholesale and retail business operations.
• Experience supporting accounts receivable, collections, or customer account management is a plus.
• Self-motivated, resourceful, and comfortable working both independently and collaboratively.

Work Environment

This is a fully remote position. Candidates based in the Los Angeles area are strongly preferred, as occasional in-person meetings, training sessions, and team collaboration may be required.

Limited travel may be required to support trade shows, showroom events, retail operations, and other business needs.

Benefits

• Fully remote work environment
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and company holidays
• Employee merchandise discount
• Career growth and professional development opportunities