Contents Project Manager

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

SERVPRO of South Bend NE/W. St Joseph/S. Elkhart is hiring a Contents Project Manager!

Lead Our Contents Division to restore customers property to "Like It Never Even Happened!"

When customers experience a loss, their personal belongings often carry the most emotional weight. As our Contents Project Manager, you will lead our Contents Division—overseeing pack-outs, inventory, cleaning, storage, and pack-backs—while managing a team, controlling costs, and delivering exceptional customer service.

This role is ideal for a hands-on operational leader who thrives in fast-paced environments, holds teams accountable, and takes pride in running organized, profitable, high-quality contents operations.

Why Join SERVPRO of West St. Joseph County?

• Competitive compensation

• Strong benefits

• Career growth & advancement

• Professional development & certifications

• A stable, growing company with a mission that matters

What You’ll Lead & Own (Core Responsibilities)

Contents Operations & Project Management

• Oversee all contents restoration services, including pack-outs, pack-backs, cleaning, storage, and specialty handling

• Ensure accurate contents inventories, photos, documentation, labeling, and chain-of-custody tracking

• Manage project scope and estimates using SERVPRO systems and carrier guidelines

• Coordinate crews, subcontractors, warehouse/storage logistics, and job timelines

• Monitor cycle time, quality standards, and operational efficiency from start to finish

• Ensure high-quality handling of textiles, electronics, artwork, furniture, and sentimental items

Leadership & Team Management

• Lead, coach, and hold accountable Contents Technicians and Crew Chiefs

• Train team members on packing standards, cleaning protocols, inventory accuracy, and documentation

• Conduct quality checks and audit inventory accuracy

• Address performance issues with coaching, feedback, and corrective action

• Participate in recruiting, hiring, onboarding, and development of contents team members

Customer Experience & Communication

• Serve as the primary point of contact for customers regarding contents services

• Set clear expectations and provide professional, proactive, and compassionate communication

• Ensure customers feel confident their belongings are protected, respected, and properly restored

• Manage customer satisfaction and online review performance

Financial & KPI Accountability

• Track contents job profitability

• Monitor pack-out to pack-back cycle time

• Maintain inventory accuracy rate

• Reduce damage/rework incidents

• Control production efficiency and labor cost

• Support customer satisfaction and service quality

Assets, Equipment & Warehouse Oversight

• Manage contents equipment, vehicles, supplies, and warehouse organization

• Ensure proper storage, labeling, and protection of customer property

• Control production expenses and minimize loss or damage risks

• Maintain clean, organized job sites and storage areas

What We’re Looking For (Qualifications)

Required

• Valid driver’s license

• High school diploma or GED

• 1+ year of leadership experience in restoration, moving, storage, logistics, construction, or related industry

• Ability to lift 50 lbs regularly (100 lbs with assistance)

• Ability to work in physical environments (attics, ladders, tight spaces)

Strongly Preferred

• Experience in contents restoration, moving, warehousing, or inventory management

• Knowledge of pack-outs, contents cleaning, and storage processes

• IICRC Certification (or willingness to obtain)

• Strong organizational skills and high attention to detail

• Confidence leading teams in a fast-moving, deadline-driven environment

The Kind of Leader Who Thrives Here

• Takes ownership and accountability for results

• Holds people to high standards while supporting their growth

• Stays organized under pressure

• Balances operational discipline with empathy for customers

• Cares about quality, speed, profitability, and team morale

*All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an ind…