Customer Service Representative

Creating meaningful milestones and delivering unforgettable experiences.

GFP Events is Australia’s leading graduation service provider, and we highly value the customer experience. With over 50 years of experience, we are trusted nationwide for our professionalism, innovation, and customer focus. We specialise in academic dress services and full-scale graduation event delivery, and we’re proud to share in one of life’s most meaningful milestones.

About the role:

Our close-knit customer service team is looking for a friendly, hands-on and customer-focused Customer Service Representative to join us. So, if you have a talent for delivering exceptional customer experiences and enjoy being part of fast-paced, meaningful events, we have an opportunity for you. This role supports customer enquiries, event information and smooth service delivery across our operations. No two universities, ceremonies, or event days are the same, so we’re looking for someone who enjoys variety, can adapt quickly, and is happy to jump in to help create a great experience for clients, graduates, and guests.

Your responsibilities will include:

• Provide friendly, professional customer support across phone, email and digital channels

• Respond to customer correspondence and enquiries in a timely, accurate, and helpful manner

• Process customer transactions, payments, refunds, exchanges, and follow-up actions with care and attention to detail

• Accurately collect, record, and maintain customer, ticketing, and event information across GFP systems

• Use GFP systems, product information, pricing, and event details to provide customers with accurate support

• Support customer queries, complaints, guest lists, accessibility requests, check-in needs, and front-of-house customer service during events

• Collaborate with the Customer Service Manager and wider operational teams as needed, adding variety to your role and helping support smooth service delivery and continuous improvement

About You: We are looking for someone who has:

• Previous experience delivering customer service in a call centre, administration, hospitality, or similar environment

• Strong organisation, time management, and attention to detail

• Clear communication skills and a confident, customer-focused approach

• Solid computer literacy, ideally with hands-on experience using customer platforms such as CX3, Freshdesk or similar, plus confidence with Microsoft Office, particularly Outlook and Excel

• A calm, practical, and solutions-focused approach when working under pressure

• Most importantly, a fun, outgoing, can-do approach to getting the job done in a friendly and professional way, with a positive, adaptable mindset that reflects GFP values: Power of Us, Agility, Care, and Energy

We will offer you:

• Consistent full-time hours and the stability of a permanent role with a supportive, close-knit team culture

• Variety across customer service, administration, and event support

• The opportunity to be part of meaningful graduation milestones and unforgettable event experiences

• Great company perks and on-site parking

No sales, just support! If you’re passionate about helping others, creating great experiences, and being part of meaningful event moments, we’d love to hear from you.

Apply now by sending your resume and a cover letter outlining why you are the perfect fit for this role before Friday 7 August 2026. Please note: Australian Citizenship is required. Only shortlisted candidates will be contacted and offered interview times.