Network Team Lead

Job Description – Network Team Lead
Job Description
JOB TITLE Network Team Lead.
REPORTS TO Head of Networks
JOB LOCATION Hyderabad
JOB PURPOSE
We are seeking an experienced Network Team Lead to manage the network team in our Hyderabad office. The ideal candidate will have extensive experience in network administration. Architecture and have at least 5 years’ experience working in a senior position

Accountabilities and Responsibilities
• Managing network IT BAU, Change and Service Request ticket queues, ensuring SLAs and met and work is allocated and prioritised accordingly.
• Day to day management of team, including on call rota, shift plans, holiday, training schedules and sick leave.
• Work with project managers to allocate network resources.
• Ensure the network team complete mandatory internal training.
• Conduct daily stand-up meetings with the team.
• Deliver positive leadership, mentoring and development of all team members delivering a collaborative and cohesive working environment
• 1-2-1 meetings with staff to review performance and support professional growth.
• Act as an escalation point for all network related issues.
• Accountable for Client’s network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering, DNS protection, and DLP
• Management and Configuration of all network devices in line with industry best practices and regulatory controls across routers, switches, firewalls, load balancers, VPN and Wi-fi.
• Monitor network performance and ensure system availability and reliability.
• Resolve network issues escalated by ticket or direct notification
• Automate tasks and monitor their effectiveness.
• Escalation management, 3rd line support, and development of the Paragon Global network
• Create, oversee, and test security measures (e.g. access authentication and disaster recovery).
• Create, update and maintain complete technical documentation.
• Suggest improvements to network performance, capacity, and scalability.
• Required to perform out of hours work upon agreement and will be part of an on-call rota for Incident support and resolution
• Perform system maintenance, patching and updates ensuring compliance with Paragon’s security policies and controls.
• May be required to travel to client site
• Technical Expertise – Advanced Formal training or equivalent experience in Networking systems design, configuration and support
• Relationship Management - Able to communicate clearly and concisely to both technical and non-technical personnel. This may include contact with Paragon’s clients.
• Able to deliver a clear message instilling confidence in the Technology team to deliver results. Able to demonstrate good written and verbal communication, influencing and negotiation skills
• Customer Management - Able to work with internal and external customers to establish/validate requirements. Understands that colleagues in the business are customers and adopts a Service Excellence ethos. Able to communicate effectively with non-technical staff
• Quality Management - Understands Client’s Quality policy and able to follow standard operating procedures
• Change Management – Understands and adheres fully to Paragon’s Change Management procedure
• Project Management – Understands the Paragon Technology Project methodology and complies with standards set. Communicates in a timely manner on any assigned actions, risks, issues and dependencies. Defines, documents and carries out service improvements within the Paragon network.
• ITIL – Foundation course completed, understands and follows ITIL practices and procedures
• Ability to work independently and as part of a team with excellent organisational and mentoring skills.
Skills
• 5 years’ experience in a management or senior position.
• Expert knowledge of routing protocols, including BGP, OSPF and EIGRP.
• Extensive experience with campus networking technologies (Cisco, Juniper and HP).
• Strong expertise in wireless networking (Meraki and Ruckus).
• In-depth experience with datacentre networking, including Cisco Nexus and NDFC, Arista CloudVision, EVPN VXLAN, and Juniper/Cisco routing platforms.
• Advanced knowledge of IPsec VPN technologies.
• Extensive experience in designing and configuring Palo Alto firewalls.
• Additional experience with Cisco ASA, Fortinet and Juniper SRX firewalls.
• Strong background in load balancing …