Senior AI Product Owner – VP

Date live: 07/15/2026

Business Area: Cards Platform

Area of Expertise: Product Development & Management

Contract: Permanent

Reference Code: JR-0000101330

Embark on a transformative journey as a Senior AI Product Owner – VP. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role, you will drive the launch and evolution of the Contact Center servicing experience, directly impacting our ability to deliver cutting edge tools to our agents to create seamless, personalized servicing experiences for our customers. This role is central to Barclays’ ambition to modernize and simplify our contact center tools. You’ll be empowered to shape the future of agent and customer experiences, leveraging automation, AI and out of the box capabilities form our strategic toolsets.

To be successful as a Senior AI Product Owner – VP, you should:

• Be familiar with deploying AI, LLMs and Agentic Agents (Agentic VP), fluency in AI/ML stack, scaling, guardrails
• Have experience as a Product Owner prioritizing the backlog, drafting users stories, planning, leading, organizing, controlling and motivating scrum teams
• Demonstrate a customer-centric mindset, familiar with journey mapping, identifying pain-points, channel experience, personalization strategies
• Demonstrated experience representing senior level stakeholders and managing development teams through complex and long-term changes
• Have experience building and iterating on product roadmaps and building business cases to inform decisions and optimize product performance.

Other highly valued skills include:

• Experience operating in a contact center setting or a credit card setting
• Experience with one or more of the following technologies or channels: Web, Apps, Salesforce, Pega, AWS Connect, Chat, IVR
• An outcome-based mindset that is defining OKRs, KPIs for customer success metrics
• Continuously gather feedback from customers and end-users to understand their pain points and ensure that the product meets their needs and improves their overall experience.

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in our Whippany, NJ office.

Minimum Salary: $155,000

Maximum Salary: $200,000

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

Purpose of the role

The purpose of a Product Owner is to maximize the value of the product by defining a clear product vision (are they setting the vision or would this align to ), managing authoring, refining and prioritizing the Product Backlog balancing trade-offs across desirability, viability and feasibility – making sure the right thing is being ‘built’, and prioritising work based on business goals. They act as the primary liaison between stakeholders and delivery teams, ensuring the product meets user/customer needs and delivers optimal value. Product Owners are responsible for developing a roadmap and driving execution of their product area/sub-journey, applying continuous improvement principles and techniques.

Accountabilities

• Ensure Product Alignment with Business Goals: Ensure that the product & its features are aligned with broader objectives, driving value and contributing to the organization’s overall strategy. Utilisation of market research, analysis of customer feedback and monitoring of industry trends to identify new products, features or enhancements.
• Communicate Product Vision to Delivery Teams: Clearly articulate the product vision and goals to the delivery teams, ensuring they understand, align and are inspired to deliver the business value and purpose of each feature or user story.
• Create and Refine User Stories: Write clear, concise user stories with detailed acceptance criteria, refining them as needed to ensure the development team has all the necessary information to implement features successfully.
• Agile Events: Participate i…