Principal Software Engineer (PMTS) - Backend - Infrastructure - Security (IAM) - Distributed Systems - Bangalore

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Job Category

Software Engineering

Job Details

**About Salesforce**

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Role Description

Salesforce is seeking a Principal Engineer (PMTS) to design and operate the foundational public cloud governance and infrastructure platform that secures and enables Salesforce’s trusted CRM and enterprise cloud ecosystem.

Our Public Cloud engineering teams build and maintain large-scale distributed systems that underpin Salesforce products used by tens of millions of users worldwide. These systems form the secure control plane governing thousands of cloud accounts across multiple public cloud providers. They must be highly reliable, performant, and secure while preserving customer customizations and compliance requirements at global scale.

In this role, you will architect and optimize critical backend systems protecting Salesforce’s global cloud infrastructure. You will apply deep expertise in concurrency, distributed systems, and large-scale data management to build highly available, fault-tolerant, and secure-by-default services. These Tier-0/Tier-1 systems directly impact platform stability and security.

As a Principal Engineer, you will set technical direction while remaining hands-on — leading design and code reviews, building targeted prototypes to validate architecture, mentoring engineers, and acting as a technical escalation point for complex production challenges.

This role demands strong ownership, operational discipline, and enterprise-scale accountability in a Public Cloud-native environment.

Your Impact

As a Backend Principal Engineer, your job responsibilities will include:

• Design and evolve distributed control-plane systems governing public cloud environments at enterprise scale.
• Build automation frameworks, validation platforms, and policy enforcement engines across AWS, GCP, and Hyperforce.
• Develop secure Infrastructure-as-Code solutions for multi-cloud provisioning and guardrails.
• Make architectural decisions grounded in performance, scalability, availability, and blast-radius control.
• Design, develop, debug, and operate resilient services running across multiple regions and thousands of compute nodes.
• Optimize concurrency, workload distribution, and data management at scale.
• Ensure high availability, fault tolerance, and performance under heavy production traffic.
• Lead from the front — proactively dive into complex production code, build targeted PoCs, and validate architectural decisions through hands-on experimentation.
• Demonstrate strong bias for action by converting ambiguous ideas into working implementations to de-risk high-impact initiatives early.
• Mentor engineers across levels, strengthening system design thinking and operational discipline.
• Establish and enforce engineering standards for observability, automation, testing, and resilience.
• Act as the technical escalation point for complex architectural and production challenges.
• Own and operate multiple instances of mission-critical Tier-0/Tier-1 services.
• Balance live-site management, feature velocity, and retirement of technical debt.
• Lead post-incident reviews and drive systemic reliability improvements.
• Participate in …