Assistant Admin

Dal Fiorentino, a renowned Italian eatery specialising in authentic schiacciate flatbreads, is seeking a dedicated Assistant Admin to lead our 6 Branches. Join us in bringing the flavours of Florence to London while delivering exceptional customer experiences.

Role Overview: As admin, you will oversee Document storage, Customer Service & lead and inspire a passionate team, and ensure the highest standards of service and food quality. You’ll have the opportunity to shape the success of our brand and contribute to our growing organisation.

Key Responsibilities:

1. Staff Relations and Training

• Hiring and Scheduling: Responsible for recruiting staff & setting schedules (When necessary)
• Training and Development: Overseeing the training documents of new employees, ensuring they are knowledgeable about the menu, customer service standards, and food safety procedures.
• Motivating Staff: Encouraging a positive work environment, boosting morale, and providing feedback to help employees grow.

1. Customer Service Oversight

• Quality Assurance: Ensuring the quality of food and service meets the shop’s standards, including checking the consistency of customer experience and email correspondence
• Handling Complaints: Addressing any customer concerns or complaints quickly and professionally, striving for a positive customer experience.

1. Financial Management

• Budgeting and Cost Control: Monitoring the shop’s expenses, including labor, food costs, and overhead, and working to meet financial targets.
• Sales Analysis: Reviewing sales data to track performance, identify trends, and make adjustments to maximize profitability.

1. Health and Safety Compliance

• Food Safety: Ensuring the shop adheres to health regulations, including maintaining cleanliness, proper food storage, and employee hygiene.
• Safety Protocols: Overseeing safety procedures in the kitchen and dining areas, such as handling hot equipment or ensuring fire safety standards.

1. Operations and Logistics

• Opening and Closing Procedures documents: Overseeing the opening and closing of the shop, ensuring all tasks are completed.
• Equipment Maintenance: Ensuring that kitchen equipment is well-maintained and repaired when necessary.
• Efficiency Improvements: Identifying areas where operations can be streamlined for a more efficient workflow, especially during busy periods.

Weekly working hours: 15-30h

Requirements

• Minimum of 1 year of admin experience in the hospitality industry.
• Proficient in various IT software, with a strong focus on Adobe, Word, Outlook and Excel.
• Strong understanding of food safety, hygiene regulations, and compliance requirements.
• Excellent customer service and conflict resolution skills to handle customer enquiries and complaints effectively.
• Ability to manage & control costs to ensure profitability.
• Strong leadership, organisational, and communication skills to motivate a team and maintain smooth operations.

What We Offer:

• Competitive salary and benefits.
• Opportunities for growth within our expanding business.
• A chance to be part of a passionate team celebrating Italian culture and cuisine.

Job Types: Full-time, Permanent

Pay: From £14.00 per hour

Benefits:

• Employee discount

Work Location: Hybrid remote in London