Software Engineer - SRE

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities

• Work on reliability, scalability, and performance across our systems, with a strong focus on leveraging AI and automation
• Implement AI/ML models for predictive alerting, anomaly detection, and capacity planning
• Integrate AI tools into incident management workflows to reduce MTTR and improve root cause analysis
• Drive adoption of AI-powered observability platforms
• Design and implement cloud-native solutions using AWS and GCP services
• Create scalable, resilient, and secure infrastructure using Infrastructure as Code (IaC) tools like Terraform or CloudFormation
• Collaborate with development, DevOps, and security teams to integrate cloud solutions into CI/CD pipelines
• Develop and enforce security policies, standards, and procedures
• Monitor cloud environments and optimize performance, cost, and reliability
• Triage and RCA of production incidents and management
• Stay current with cloud trends and recommend best practices and new technologies

Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation.

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

• Undergraduate degree or equivalent experience
• 2+ years of experience in SRE, DevOps, or infrastructure engineering
• Hands-on experience with security tools and platforms
• Experience with monitoring and alerting tools, especially those with AI capabilities
• Experience implementing AI/ML models for operational intelligence, observability and automation
• Knowledge of AIOps platforms and frameworks
• Solid understanding of cloud security (AWS, GCP, Azure), network security, and application security
• Proven excellent communication and stakeholder management skills

Preferred Qualifications

• Knowledge of cloud principles
• Knowledge of software security principles

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.