VP, Capability Development & AI Fluency

The Opportunity Located in either New York, NY or Bridgewater, NJ the Vice President, Capability Development & AI Fluency is responsible for enabling MetLife’s workforce to perform as work, roles, and leadership continuously evolve—ensuring leaders and employees are equipped with strong leadership foundations, critical human skills, and AI‑enabled tools and technical capabilities.

Reporting to the Enterprise Head of Workforce Capability Development, this enterprise‑wide role sets direction, prioritization, and governance for workforce capability development in the AI era. As AI reshapes how work gets done, this role ensures MetLife translates AI investment into sustained readiness, adoption, and performance, moving beyond episodic training to continuous, practice‑based capability development aligned to real work.

Guided by our purpose — always with you, building a more confident future — and our New Frontier strategy focused on stronger growth, attractive returns, and all‑weather performance, this role ensures workforce capabilities evolve continuously, protecting execution and business performance over time.

Key Responsibilities

• Lead the enterprise workforce capability development strategy for the AI era, with continued focus on leadership foundations, critical human skills, and AI fluency as business needs and work evolve.
• Build AI‑ready leadership capability, enabling leaders to lead human‑AI teams, navigate continuous change, and drive adoption with trust, judgment, and clarity.
• Drive enterprise AI fluency and activation, ensuring employees confidently and responsibly apply AI in daily work—not just understand tools or complete training.
• Shift MetLife from episodic training models to continuous, AI‑enabled, practice‑based capability development aligned to changing roles and ways of working.
• Oversee enterprise change activation and adoption at scale, with success measured through readiness, adoption, time‑to‑proficiency, and sustained performance outcomes.
• Continuously reassess workforce capability needs as AI, business priorities, and operating models evolve, adjusting priorities to maintain focus on the highest‑value outcomes.

Required Qualifications

• Bachelor’s degree (or equivalent experience) with deep, progressive experience in workforce capability, leadership development, or enterprise transformation roles.
• Enterprise‑level strategic leadership capability, with experience setting direction in ambiguous, fast‑changing environments.
• Deep understanding of AI’s impact on work and leadership, including adoption, trust, judgment, and ethical considerations.
• Demonstrated change activation leadership, with a strong track record of driving adoption and performance outcomes—not just program delivery.

Preferred Qualifications

• Experience leading enterprise workforce, leadership, or capability initiatives during periods of significant technology‑driven or operating‑model change.
• Proven success driving AI, digital, or technology adoption at scale, extending beyond learning into day‑to‑day application and behavior change.
• Ability to integrate leadership, human skills, AI fluency, and technical capabilities into a cohesive enterprise capability agenda.
• Executive‑level influence and stakeholder leadership, partnering effectively across HR, Technology, and senior business leadership in complex, global environments.

Location Expectation: This is a hybrid role r equiring a minimum of 3 days per week in office.

The expected salary range for this position is $217,500 - $290,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental le…