Senior Account Manager (Packaging Design)

Marks, part of the Propelis Group, Marks is a consumer experience agency creating engaging moments across the entire brand spectrum—from brand design and packaging, to content and consumer connections. We are a collaborative global network of 1,900+ team members across 25+ studios and 20+ countries, partnering with some of the world’s most recognized brands to solve complex business challenges through design, strategy, and craft.

Primary Purpose

We are looking for a passionate Senior Account Manager (Packaging Design) who will partner with and ensure the long-term success of our clients in a brand strategy, packaging, POS and social design environment. You will act as the strategic business leader and become a trusted resource for your portfolio of assigned clients as they rely on you to address their business needs and design challenges. In your role you will liaise between customers and internal cross-functional teams to ensure the timely and successful delivery of our packaging design & strategic solutions. Your primary responsibility will be the growth of your portfolio to meet a dedicated forecast.

This is a hybrid/remote role with a strong preference for the candidate to be located in New Jersey or NYC.

Accountable For

The Client Relationship, Workflows, Product and the dedicated forecast.

As Defined By

The growth of the business in client satisfaction and relationship, revenue generation (net new and current), contributing margin, successful achievement of identified KPIs, and growth of both direct and indirect teams.

General Overview

Your business brain is balanced with your creative brain. You celebrate a perfectionist lens for business, brand stewardship, creative design and design adaptation, all backed by strategic acumen. You understand the role design thinking plays in consumer conversion and the impact of great packaging and POS. You will celebrate collective successes and grow from opportunities to ensure that the team is always striving to be their absolute best.

Responsibilities

• Get immersed in the exciting, fast-paced, Marks Design Culture to be able to present our strategic solutions to clients.
• Oversee all marketing and design needs for client portfolio - including Brand Strategy, Packaging, POS, Digital and Social.
• Develop a trusted advisor relationship with key accounts and customer stakeholders
• Ability to lead account, and project teams, and day-to-day creative outputs.
• Ability to apply insights to creative, effectively present and communicate layouts to clients.
• Ability to multi-task and problem-solve on a daily basis.
• Provide strategic direction/rationale and quality check on all design work to ensure high standards are met, error-free.
• Lead project kick-offs, brainstorming sessions, and client meetings, ensuring smooth project work flow in conjunction with all Team Members and clients.
• Write briefs in conjunction with the client, align on design objectives and design intent. Ensure the designs presented align with the approved briefs.
• Ongoing - Recommend improvements in the design process and utilization of resources to optimize efficiencies where applicable
• Act as first point of escalation and responsibility to the Marks Design Team.
• Provide proposals, estimates and SOWs based on client brief, adjusting based on project scope changes and presenting to client to ensure alignment
• Invoice projects in a timely manner
• Forecast and track key account metrics
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• May be future expectation for periodic on-site collaboration in New Jersey to meet with clients and key stakeholders
• Proactively identify opportunities, build trusted client relationships, and align cross-functional teams

Success In The Role

Success in this role is achieved by consistently demonstrating the ability to manage, oversee and work against the clients’ growth priorities, uphold the Marks Design Pillar Standard of Excellence, manage multiple priorities with internal and external clients, and make sound decisions to ensure the business moves forward.

Education & Experience Requirements

• Bachelor’s degree in Marketing, Business Administration, Graphic Management Services or Design
• Minimum 7+ years of experience in brand stewardship and account management.
• Minimum 4 years of experience working with clients on brand strategy, creat…