AVP – Sys Admin & AI Solution Architect (L10)

Job Description:

Role Title: AVP - Sys Admin & AI Solution Architect (L10)

Company Overview:

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview: This role is within Source to Pay (S2P) organization in Synchrony. The Source-to-pay is the entire end-end-end process involved in procurement. It spans every process, from spend management, strategic sourcing, and third-party risk management to contract management, purchasing, performance management and accounts payable. Our goal is to source high value products, software, and services that accelerate our growth, our new way of working, speed our innovations to market, and make us even more responsive to partners and customers.

Role Summary/Purpose:

As AVP - Sys Admin & AI Solution Architect, you will be the Process Improvement Expert for AI within Source to Pay (S2P) organization. This includes building agents, launching preconfigured agents, and understanding where the best opportunities are to improve and connect processes in Synchrony. Also, you will have the opportunity to work closely with stakeholders and our AI working group to configure Procurement, Sourcing, Risk & Contracts modules of Synchrony’s Coupa system as per Synchrony’s Source to Pay organizations requirements. You will also collaborate with IT teams and Coupa teams for ticketing processes and fixing any issues.

Key Responsibilities:

• Be a Process Improvement expert for AI within Source to Pay (S2P) organization in Synchrony and align with Coupa’s roadmap for AI Agents and collaborate with S2P cross functional teams and AI working group as part of enabling AI related functionalities in Coupa system as needed.
• Experience in implementing Gen AI features and creating AI agents in any other widely used procurement applications
• Coordinate with Coupa team to provide all the requirements for Source to Pay use cases if any of that need to be built within Coupa Agent Studio.
• Have hands-on experience in configuring Procurement / Sourcing modules – CLMA, Sourcing, and Supplier Management, for new implementations and continuous improvement projects
• Develop and maintain configuration timelines, documentation
• Review release notes for Coupa releases and propose process efficiencies in the system
• Lead the process to sanity check and test E2E new configurations along with defect tracking matrix for documentation and resolution of defects
• Collaborate with Coupa support team for resolution of any product issues/defects while being active on Coupa Community to request new enhancements and to track the progress of new AI related features
• Assist in projects as required to support Source to Pay organization initiatives and mentor other team members to deepen understanding of AI concepts

Required Skills/Knowledge:

• Graduate or Post-Graduate in any discipline with 5+ years of overall work experience in IT industry, or in lieu of a degree 7+ years of overall work experience in IT industry
• Minimum 5+ years of business knowledge in Procurement, Supplier Management, Contracts (CLMA), Sourcing, Accounts Payable
• 3+ years of experience in implementation of AI / Gen AI features, and Orchestration tools in any widely used procurement applications.
• High level of familiarity and understanding of AI/ML, Deep Learning and Gen AI concepts

Desired Skills/Knowledge:

• Enthusiasm to learn and keep oneself updated about happenings in the AI domain, especially in Procurement industry
• Ability to take responsible and ethical decisions while implementing AI features
• Ability to handle sensitive issues with uncompromising integrity …