Azure Technical Advisor Role - Blr/Hyd - Sonata Software Services

Greetings!!!!

Currently we have an Open Position for Azure Technical Advisor role with one of our projects, location based in Bangalore / Hyderabad.

Kindly find below the details for your Perusal.

Job Location : Bangalore / Hyderabad.

Mode of Employment : Permanent (Hybrid)

Job Description:

• Effectively manage large amounts of service requests from Startups across the globe
• A deep understanding of Cloud fundamentals and strong experience with Azure solutions development and deployment
• Understanding of startups ecosystems and the ability to leverage partner solutions to solve customer needs
• Drive Cloud Adoption of ISV/startups customers by adding a proactive Azure delivery resource on their utilization & escalations recorded
• Strong passion for helping developers connect people and communities through the cloud by demonstrating technical depth in Azure service administration and troubleshooting skills
• Handle service request, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Guide customers on their Architecture, Design, Deployment & Implementation by quantifying customer experience with active involvement in every new project
• Familiarity with cloud deployment and development tools (i.e. PowerShell, Visual Studio, .NET, JSON templates)
• Experience working with Microsoft customers on Azure specific solutions, troubleshooting, implementing and adopting new features
• Working with other community engineers to ensure a consistent and high-quality level of support on all the reported requests
• Develop quick-start and how-to guides helping customer understand complex cloud scenarios by integrating with the respective teams
• Being the voice and advocate for our customer, reporting and acting on observed areas for improvement
• Collaborating with Engineering and other multi-functional teams on specific user-impacting issues and bugs
• Ensure a smooth customer journey and actions to learn and monitor success by removing roadblocks from the initial steps till the framework is in production
• Help shape the ongoing strategy and mission of the Azure training program; provide feedback to the business groups and engineering teams
• Collaborate across boundaries to present a unified Microsoft front to our customers, including product engineering groups, Microsoft Consulting Services
• Knowledge on Microsoft Partner Network (MPN), M365, Microsoft Dynamics & Cloud Solution Provider (CSP) would be an added advantage
• Drive auditing of Case Notes and Tagging for future searches in Case tracking tool & maintain Knowledge Base.
• Quickly develop client relationships and trust, and ensure client/partner expectations are being set and met
• As a global team the role will need the individual to work in flexible workhours across the regions & time zones to support global Startups

QUALIFICATIONS:

TECHNICAL SKILLS (Preferred/Optional)

• [1st] Understanding of cloud vs. on premise computing. Solid understanding of fundamentals of cloud computing.
• Technical understanding of the Azure Platform and architecture
• A strong knowledge of the Microsoft Windows platform
• Familiarity with networking concepts including VIPs, NAT, DNS
• .NET 3.0/3.5/4.0.
• Visual Studio Languages (VB, C/C#/C++)
• SQL Azure / SQL Server
• Distributed application architecture
• Application Lifecycle Management (ALM)
• Service Oriented Architectures (SOA).
• Familiarity with load balancing, geo-redundancy, CDN and VPN technologies preferred
• Familiarity with Virtualization concepts and virtual system administration
• Familiarity with Hyper-V configuration and administration
• Good in prioritization, time management, and has excellent follow through skills

SOFT SKILLS

• [2nd] Must be able to quickly develop trust and rapport with customers (most of the time they are of this profile: Enterprise Architects, CxO’s, Development & Test Management, IT Directors)
• [3rd] Passion for customer advocacy in technology domain.
• Strong communications skills in spoken and written English
• Effective, polished interaction with customer, Microsoft Services, Support and Azure development teams at the appropriate technical depth
• Ability to work independently
• Must be a great Customer advocate

EXPERIENCE (Preferred)

• 3-7 Years information technology role experience
• 3+ Years Systems Development, Network Operations, or Customer Service
• 3+ Years in…