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AI Support Engineer (L1/L2)

  • Source: LinkedIn
  • EIDIKO Systems Integrators Private Limited
  • On-site
  • Hyderabad
  • Full-Time
  • Mid level

Job Description

About Company EIDIKO Systems Integrators Pvt Ltd is a leading enterprise systems integrator specializing in secure, end-to-end solutions built on IBM technologies. With offices in India, UAE, and the US, we deliver innovative technology solutions for global clients.

AI Support Engineer (L1/L2)

📍 Location: Hyderabad (Work from Office)

💼 Experience: 5–8 Years

Eidiko Systems Integrators is hiring an AI Support Engineer (L1/L2) to join our AI Center of Excellence . We are looking for professionals with experience supporting AI/ML applications in production environments who can troubleshoot incidents, investigate technical issues, and ensure the stability of AI-powered applications.

Key Responsibilities:

  • Monitor AI application health and respond to production alerts.
  • Perform L1 incident triage and L2 technical investigations.
  • Troubleshoot API failures, data pipelines, model inference issues, and integration errors.
  • Conduct Root Cause Analysis (RCA) and coordinate issue resolution.
  • Work closely with AI/ML Engineering, DevOps, and Infrastructure teams.
  • Maintain incident documentation, runbooks, and knowledge base articles.
  • Ensure SLA compliance and timely stakeholder communication.

Required Skills:

  • 5–8 years of experience in Application Support or Production Support.
  • Minimum 2 years of experience supporting AI/ML applications in a live production environment.
  • Strong knowledge of API troubleshooting, log analysis, and distributed systems.
  • Experience with SQL, Python or Shell scripting for diagnostics.
  • Understanding of AI model serving, data pipelines, observability, and cloud platforms.
  • Experience with Incident Management, Root Cause Analysis (RCA), and SLA-driven support.
  • Excellent communication and stakeholder management skills.

Preferred:

  • ITIL Foundation Certification
  • Experience in Banking, FinTech, or Insurance d

Skills

  • root-cause
  • Python
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