Network IT Projects & Support Specialist

Who We Are:

Prospect Schools is a high-performing, intentionally diverse K-12 college preparatory charter network serving nearly 3,000 students across seven schools in Brooklyn. We are a growing organization and expanding our network across Brooklyn from 6 to 9 schools in the coming academic year. Prospect Schools models its curriculum on the renowned International Baccalaureate Program, a rigorous program that raises the level of academic responsibility for students while preparing them to be global citizens. Our network is dedicated to the mission of preparing a diverse student body to have a positive impact on society and develop a lifelong passion for learning, guided by our core values:

• Curiosity: Develop sound judgment and intellect by asking questions confidently and thinking critically
• Care: Support others by grounding every action in empathy while championing equity and inclusion
• Persistence: Grow and learn by solving problems with determination, creativity, and tenacity
• Passion: Succeed by approaching challenges with excitement, enthusiasm, and self-assurance
  Location: Central Office

The Opportunity:

This position will report to the Director of IT Operations and works closely with academic leadership and faculty. The ideal candidate possesses a passion for innovative technology use in education and has a strong background in technology support. S/he is fully dedicated to the mission of Brooklyn Prospect, and committed to keeping the academic and personal success of our students as a core focus while striving to grow professionally and support the operational excellence of the school. Candidates should have an interest or experience in education, and be committed to growing in our organization as we expand.

Essential Duties & Responsibilities:

Technology Support & Management

• Installs, maintains and supports Mac OS X Laptop/network hardware and software
• Identifies diagnoses and resolves Laptop/Network issues in a timely manner
• Moves/Add/Changes of IP Phones in an enterprise environment is preferred
• Able to consistently follow a workflow to properly resolve helpdesk tech-related issues and follow-up on service needs
• Able to operate in a self-managing tech support capacity for your assigned division
• Receive incoming tech support requests from faculty & staff and effectively troubleshoot issues, prioritizing for urgency and seeking outside support as needed
• Report resolutions or escalate issues that cannot be resolved within the resources of the help desk
• Customer service, regular communication with end-users
• Maintain proper documentation of issue-resolution results and techniques in ticketing system
• Collaborate effectively with managed service providers to achieve consistent and reliable network connectivity and equipment functionality, ensuring help desk tickets are placed as needed and quickly resolved

Asset Management

• Ensure proper use, reliability and safekeeping, and inventory tracking of BPCS technology assets (copiers, printers, computers, projectors, SmartBoards, etc.) - We use WASP Asset Tracking
• Advise on new technology purchases
• Assist in the maintenance of, use, and implementation of organization-wide information systems and platforms
• Set up, configure and distribute laptops to new staff, and ensure classrooms are properly equipped with appropriate technology at the start of/during each new year

Technology Integration

• Effectively communicate technical information to non-tech oriented colleagues
• Proactively find more and better ways to effectively integrate technology with the academic programming of our schools
• Encourage and support the use of technology to enhance learning
• Lead regular professional development with faculty and staff around technology use at BPCS
• Serve as Google account administrator to manage end-user accounts, groups, and site services

General

• Flexibility on traveling between school campuses is required
• Remains current and knowledgeable about emerging technologies that relate to BPCS’s present and future needs and makes recommendations to management for potential improvements/projects. (ie. Virtual technologies, Cloud technologies, Wireless technologies, cost savings opportunities, etc)
• As part of a growing organization, contribute toward the development of standard operating procedures in all areas of influence, and continue to find new ways to improve quality and efficienc…