Assoc Manager IT Operations – Network Services

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Title: Assoc Manager IT Operations – Network Services

Department: IT Infrastructure & Operations (Network Services)

Location: Mattel Technology & Innovation Center (MTIC), Hyderabad, India (Onsite)

Job Type: Full-Time

Experience Level: 8 - 12 years

Job Summary

Mattel Technology & Innovation Center (MTIC) Hyderabad is seeking an experienced Associate Manager – Network Services with 8 - 12 years of progressive experience to lead and manage Mattel’s global network infrastructure and play a key role in designing, implementing, optimizing, and supporting enterprise-grade network infrastructure. This senior position is responsible for ensuring high availability, security, and performance of Mattel’s global network environment, including wired, wireless, load balancing, and WAN services.

The role includes 24x5 weekend on-call support (rotational) and requires a proactive, solution-oriented professional who can mentor junior team members and handle complex network issues.

Key Responsibilities

• The Associate Manager of Network Operations is expected to work 5 days a week (Monday – Friday)

• The Associate Manager should be able to come into office and assist any major Network implementations, projects, maintenances and work on critical issues at onsite location. 
  As an Associate Manager of Network Operations the person should have a good hands-on experience in managing both Network data and Voice technology requirements and 5 plus years of managing Technology teams with excellent customer handling skills

• Excellent experience in networks with Routers, Switches, SDWAN WiFi, Cabling, SIP, Voice Gateways, Circuit, Carrier management, Arista Cloud, Prisma Cloud, AWS/Azure cloud, F5, Zoom/ MS Teams

• Excellent experience in managing partners that spread across multiple geo locations

• Excellent experience in managing all the Site network across the globe

• Should be able to travel different locations within US and Outside US on need basis

• Work with vendors and 3rd party providers – Cisco, Palo Alto, Arista, ISP etc

• Excellent experience in managing collaboration suite for Mattel global

• Conduct training for new product enrollment and create SOP’s

• Facilitating workshops and/or forums to promote Change Management initiatives and/or review overall performance and effectiveness of the change process and make recommendations for improvements

• Attend daily CAB meetings and assist with review and approval of change requests.

• Audit Aging Change Report and Weekly Emergency Change Report and work with appropriate GTO Tower leads to ensure all Change Requests are closed within change windows and/or timely manner

• Perform periodic reviews of the circuits, uplinks and switches, routers.

• Perform a Quarterly performance review of the devices and work closely with Capacity team to ensure the throughput is addressed proactively

• Manage and govern the life cycle of Network Incidents, Network changes and make sure only authorized changes are implemented on production environments

• Ensure monthly, quarterly and annual Network SOX audit controls are submitted, reviewed, issues/remediations (if any) are resolved and approved per assigned completion date.

• Lead the team on proactive problem management and reactive problem management

• Ensure all changes resulting on P1/P2 incident are reported, tracked and RCA documented and reviewed

• Conduct reviews with partners and review service levels on a weekly, monthly and quarterly basis for Network Compute areas

• Work closely with partners and participate in governance meetings and build a strong partnership

• Lead the design, configuration, deployment, and optimization of Switches, Routers, and core network infrastructure.

• Architect, deploy, and manage enterprise WiFi solutions, including wireless controllers, access points, RF optimization, and troubleshooting complex coverage/performance issue…