Senior Software Engineer - Incident Engineer

Java Operations Engineer

Role Overview

We are looking for a motivated and technically skilled operations responsible in the internal team leading the charge to resolve critical outages and stabilize production environments of the Online Remote Update Technology.

Key Responsibilities

• Rapid Response: During high-priority outages, coordinating engineers to restore service as fast as possible.
• Root Cause Analysis (RCA): Lead post-mortem investigations to find the “why” behind a crash and ensure it never happens again.
• Stakeholder Sync: Provide calm, clear updates to executives and customers while the technical team is busy fixing the problem.
• Focus on reducing the Mean Time To Repair, constantly looking for ways to speed up the recovery process.
• The role transforms into structured recovery, ensuring that every system failure becomes a blueprint for future resilience and improved reliability.
• Work together with Infra specialist to Design “self-healing” systems and backups so the app can recover instantly if a server fails.
• Optimize backend systems for high performance, availability, and reliability.
• Collaborate closely with product managers, architects, QA, and operations to deliver solutions aligned with business goals.
• Create and maintain clear, comprehensive technical documentation for APIs and system components.
• Own service delivery from design through production, ensuring issues are addressed promptly.
• Mentor and support engineers, sharing knowledge and fostering professional growth.
• Identify and implement opportunities for continuous improvement in processes and technology.
• Ensure solutions adhere to internal quality standards and external compliance requirements.
• Communicate effectively with stakeholders, translating technical concepts into business value.

Technical Expertise 3+ years

Candidate should be able to analyze the logs & sometimes he can able to help fixing the issue

Microservices architecture (design, development, deployment)

Java / J2EE

Spring Boot

Databases: SQL, JPA/Hibernate, jOOQ (optional), Spring Data

Build tools: Maven, Gradle

Docker

Message brokers: Apache Kafka, HiveMQ (MQTT)

Microsoft Azure (cloud)

AngularJS (optional)

GIT

Monitoring & Observability: ELK (Elastic Stack), Prometheus, Grafana, Open Telemetry

Competencies & Skills

• Strong understanding of software development lifecycle.
• Ability to work with complex system architectures and cross-functional teams.
• Technical Documentation: Writing clear READMEs and API docs (OpenAPI/Swagger) so others can use your work.
• Familiarity with general requirements for software development (e.g. KGAS) and formal verification standards.

Soft skills

• Structured and solution-oriented mindset.
• Strong communication and documentation skills.
• Ability to work independently and proactively.
• Collaborative attitude, especially in distributed team environments.
• Willingness to take ownership and drive topics forward.
• Excellent English in reading, writing, speaking, and understanding