Customer Service Representative - Osborne Park & Mandurah Locations

BSS Psychology is the leading and largest Western Australian owned and based employee assistance provider within the resource and industry sector across Australia.

About the role:

Ideal for psychology students seeking hands-on experience in a supportive environment.

We are seeking a mature-minded, highly skilled applicant with reception / call centre experience (medical or similar background will be highly regarded).

As the first point of contact in this varied and pivotal role, you must have:

·       Excellent interpersonal, communication and client service skills.

·       Proven ability to display initiative and high attention to detail.

·       The ability to multitask, prioritise and work well under pressure.

·       Ability to work well within a close-knit team environment.

·       High standards of personal presentation.

·       Understanding confidentiality is essential, as well as demonstrated advanced computer and MS Office skills. 



Responsibilities include but are not limited to:

·       Provide a range of professional front office reception and administration duties.

·       Provide superior customer service as the front line of the organisation.

·       Manage multiple line phone system (answer and forward incoming calls, take messages and handle general enquiries).

·       Schedule client appointments.

·       Assist and greet clients face-to-face.

·       Assist and support clients via our webchat function.

·       Provide high-level administrative and business support to all teams and employees within the organisation.

·       Database management.

·       Manage the office housekeeping.

·       Preparation and maintenance of confidential client files and records (both physical and electronic).

·       Taking ownership of the general email inbox.

·       Interaction with internal and external stakeholders.

We are looking for a full time, 5 days a week staff member to join our head office in Osborne Park WA with flexibility to also work from our Mandurah office.

Learn more about our team here https://bsspsych.com.au/about-us/our-team and register your interest or email your CV to apply for this role to [email protected]