Customer Service Representative

Make your mark in this exciting role for a Leading Australian Manufacturer undergoing rapid, significant organisational growth and change.

• Work with a leading Australian Manufacturer
• Full time, permanent opportunity
• Strong development opportunities
• Join a dynamic and growing sales team

Southcott is a major supplier of turnkey hydraulic solutions and is the largest manufacturer of hydraulic couplings and adaptors in Australia. We have built a reputation for deep manufacturing capability and quality in all aspects of our operations to meet the demands of Australian industry. Founded in 1886, we believe our relentless ambition, customer centricity and focus on people have contributed significantly to our success to date.

We are on an exciting transformational journey to drive significant growth, and to support this, we are seeking a professional and people-focused Customer Service Representative to join our Perth team.

Your Role:

Reporting to the National Customer Service Manager, you will have previous experience in a technically orientated customer service role. Ideally you will have a background in the hydraulics industry and/or knowledge of hydraulic components, hoses and fittings and be able to handle technical inquiries and provide quotes.

This role involves handling telephone calls, email and over the counter sales inquiries and converting them to sales. The role involves maintaining relationships with existing customers and developing similar relationships with new customers. Additionally, the successful candidate will be required to produce reports and provide ad hoc administrative support.

We would like to hear from you if you can demonstrate superior customer service and organisation skills, can multitask, set priorities and deliver in a fast-paced environment.

Experience with PRONTO will be highly regarded.

Key Responsibilities:

• Respond to customer inquiries via phone and email.
• Provide accurate quotes and process sales orders.
• Coordinate with purchasing on stock availability.
• Maintain product knowledge and assist with technical queries.
• Support the Territory Sales Managers and internal teams.
• Assist with workshop build sheets and counter sales when required.

Skills and Attributes:

• Proven customer service or internal sales experience
• Strong communication and problem-solving skills
• Attention to detail and accurate data entry
• ERP experience (PRONTO preferred)
• Mechanical or trade background advantageous
• Forklift licence desirable

Our Key Competencies and Values:

• Accountability: ‘Own it’ – We take responsibility for our work and our impact, following through on what we say we’ll do.
• Communication: ‘Listen and Connect’ – We share ideas openly, listen carefully, and adapt our approach to build understanding across the business.
• Open-mindedness: ‘Think Differently’  –  We welcome new ideas, explore options, and learn from diverse perspectives to make better decisions.
• Ambition: ‘Go Further’ – We take initiative, embrace change and push for improvement with courage and determination.
• Respect: ‘Value Everyone’ – We treat people fairly, act courteously and build positive, productive relationships built on trust.

As an equal opportunity employer, we welcome applications from all individuals. If you have a strong work ethic and are interested in this exciting new opportunity, please apply via SEEK so you do not miss out on the chance to work with a dynamic team, for an industry leader.

Please note that we will be interviewing suitable candidates as we receive applications, so please don’t delay in applying.

To be eligible to apply for this position, you must have the appropriate working rights for Australia or New Zealand.

No agencies please.