Virtual Assistant

Company Description Bella Vista Surgery is dedicated to helping individuals restore confidence and improve self-image through each surgical procedure. The team focuses on patient-centered care, providing a supportive and respectful environment throughout the surgical journey. Bella Vista Surgery values clear communication, attention to detail, and a compassionate approach to patient interactions. The organization seeks professionals who are motivated by making a positive impact on patients’ lives and contributing to an efficient, well-organized practice.

Role Description The Virtual Assistant role at Bella Vista Surgery is a remote, contract position focused on supporting daily administrative and patient communication tasks. Responsibilities include managing calendars and scheduling appointments, coordinating virtual consultations, and responding to patient inquiries via phone, email, and messaging platforms. The Virtual Assistant will maintain accurate digital records, assist with document preparation, and help track follow-up appointments and post-operative check-ins. Additional tasks may include updating patient information, supporting basic billing or insurance coordination, and collaborating with clinical and administrative staff to ensure timely, professional communication. The role requires independent work, reliable availability during agreed hours, and adherence to confidentiality and privacy standards.

Qualifications

• Strong administrative and organizational skills, including calendar management, data entry, and document handling.
• Proficiency with digital tools such as email platforms, video conferencing software, practice management or CRM systems, and cloud-based document storage.
• Excellent written and verbal communication skills for interacting with patients and staff in a clear, professional, and empathetic manner.
• Ability to manage multiple tasks, prioritize effectively, and maintain accuracy under time constraints.
• High level of discretion and understanding of confidentiality, with familiarity with healthcare privacy expectations (experience in medical or surgical settings is a plus).
• Comfort working remotely, including a reliable internet connection, a quiet workspace, and the ability to collaborate virtually.
• Prior experience as a virtual assistant, medical office assistant, or in a customer service role is preferred.
• Relevant education or training in administration, healthcare support, or a related field is beneficial.