Front Desk Receptionist/ Virtual Assistant

We’re looking for someone who loves both people and organization. This role combines in-office front desk responsibilities with virtual administrative support.

Front Desk Responsibilities

• Greet every client warmly and professionally
• Check clients in and out
• Schedule, reschedule, and confirm appointments
• Answer incoming phone calls
• Respond to text messages and emails
• Process payments
• Sell skincare products and memberships
• Explain treatment packages and financing options
• Maintain a clean and welcoming reception area
• Prepare consultation paperwork
• Upload consent forms and photos
• Assist providers between patients
• Restock front desk and treatment rooms as needed
• Offer beverages and ensure an exceptional client experience
• Manage appointment waitlists
• Collect Google reviews

Virtual Assistant Responsibilities

• Respond to website inquiries
• Follow up on leads
• Reactivate inactive clients
• Send promotional emails and text campaigns
• Maintain client database
• Create and organize spreadsheets
• Track inventory and place supply orders
• Coordinate provider schedules
• Assist with payroll and basic bookkeeping tasks
• Organize office systems and SOPs
• Manage vendor communication
• Research products, trainings, and equipment
• Assist with event planning
• Help with hiring coordination and onboarding
• Maintain online reputation by responding to reviews
• Perform additional administrative duties as assigned

Qualifications

• Exceptional customer service
• Strong multitasking skills
• Excellent communication
• Highly organized
• Tech-savvy
• Experience with Canva, social media(preferred)
• Ability to work independently

What We’re Looking For

We’re looking for someone who:

• Takes initiative without being asked
• Loves making people feel welcome
• Has a positive attitude
• Is dependable and punctual
• Thrives in a fast-paced environment
• Learns quickly
• Pays attention to the little details
• Is coachable and eager to grow
• Treats every client like a VIP
• Represents our brand with professionalism and kindness
• Is passionate about aesthetics, skincare, and wellness

Perks

• Employee discounts on treatments and skincare
• Continuing education opportunities
• Growth opportunities within the practice
• Positive, team-oriented culture
• Performance bonuses available

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Work Location: In person