A Kore.ai IVR Developer builds conversational AI agents using the Kore.ai XO Platform. Developers utilize Natural Language Processing (NLP), prompt engineering, and integrations with enterprise systems (like Java or Node.js) to automate call flows and resolve customer issues.

Key Responsibilities

Bot Building: Creating intelligent virtual assistants using the XO platform and SmartAssist to map out conversational flows and intents.

Integrations: Connecting voice bots to backend databases, APIs, and Web services to process transactions and pull real-time data.

Languages & Frameworks: Using Java, Python, Node.js, and RESTful APIs to handle custom backend logic.

GenAI & NLP: Fine-tuning Large Language Models (LLMs) and training NLU models to handle context-aware, human-like interactions over the phone.

The greater Charlotte region has a high demand for conversational AI and IVR talent, particularly within banking, healthcare, and telecom.

Role Types: Positions range from IVR Business Analysts and Developers to IVR Architects.

Local Employers: Companies like Truliant Federal Credit Union and national system integrators regularly hire developers with Kore.ai experience.

If you are looking to advance your conversational AI skills or find a new role, let me know: Your current programming experience (Java, Python, etc.)If you are targeting full-time employment vs. contract work Your number of years developing on the Kore.ai platform can help you narrow down the best career paths or resources.

Salary and Other Compensation:
Applications will be accepted until 07/17/2026.

The annual salary for this position is between $ 60,000– $ 85,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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